Safari crashes then prevents restart

Question

Level 1

4 points

Safari crashes then prevents restart

Occasionally, Safari goes unresponsive, and I get a spinning beach ball of death, so I have to force quit. When I try to restart Safari, its dock icon bounces for ages and then the application fails to re-load (i.e., subsequently clicking on it in the dock fails to do anything).

Then, when I restart the computer, all of the other applications close as normal but the computer doesn't restart. So I do a command-alt-esc (Force Quit), and lo and behold Safari is listed as one of the applications still open. It refuses to force quit and yet it prevents the mac from restarting.

This is happening on MacBook and iMac both running System 10.10.3 - possibly a glitch with the operating system?

Tried to find a newer thread reporting this but couldn't find one so forgive me for the new thread.

Thanks

Rory

MacBook, Mac OS X (10.5.8), mail.me.com

Posted on Jun 1, 2015 9:08 AM

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Answer 1

dominic23

Level 10

83,904 points

Jun 1, 2015 9:28 AM in response to roryduffy

Can you run EtreCheck and post the report here please?

EtreCheck: https://discussions.apple.com/docs/DOC-6173

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Answer 2

Linc Davis

Level 10

209,547 points

Jun 1, 2015 12:58 PM in response to roryduffy

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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