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icloud sign in stuck in loop

I am not able to sign in at icloud.com. This is an OLD apple ID.


Every time I enter my information I am confronted with a pop up:

"You must update your Apple ID to use iCloud."


I select "Continue"


I am then presented with another pop up:

"Verify Email Address" (some more dialogue) and a box pre-populated with my ".mac" email address. I am unable to access this email, attempting to gain access through iCloud.com .


I entered a different address, one I have access to, select "Continue".


Next screen is to enter a verification code. I retrieve this from my email and enter the code, select "Verify".


Some thinking (spinning) appears to occur and I am returned to the original screen.


HOW DO I BREAK THIS LOOP???

Posted on Jun 1, 2015 10:34 AM

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icloud sign in stuck in loop

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