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Safari not working

Safari will not work, but Firefox and other browsers are working fine. any suggestions?

Posted on Jun 1, 2015 10:45 AM

Reply
7 replies

Jun 3, 2015 5:19 AM in response to Eric Root

Problem description:

Safari is running super slow. The rainbow circle keeps showing up. Trash is emptied and Ive run adaware


EtreCheck version: 2.2 (132)

Report generated 6/1/15 3:41 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (20-inch, Mid 2007) (Verified)

iMac - model: iMac7,1

1 2 GHz Intel Core 2 Duo CPU: 2-core

3 GB RAM

BANK 0/DIMM0

1 GB DDR2 SDRAM 667 MHz ok

BANK 1/DIMM1

2 GB DDR2 SDRAM 667 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI,RadeonHD2400 - VRAM: 128 MB

iMac 1680 x 1050


System Software: ℹ️

Mac OS X 10.7.5 (11G63) - Time since boot: 2 days 0:35:46


Disk Information: ℹ️

ST3250820AS Q disk0 : (250.06 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (81.63 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Brother HL-3140CW series

Apple Inc. Built-in iSight

Apple Inc. Bluetooth USB Host Controller

Logitech USB Receiver

Logitech USB Receiver

Apple Computer, Inc. IR Receiver


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.silabs.driver.SiLabsUSBDriver (1.0.23) [Click for support]


Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite


Launch Agents: ℹ️

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.hp.help.tocgenerator.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.facebook.videochat.[redacted].plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

K9-MacOptimizer UNKNOWN (missing value)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

LogMeIn: Version: 1.0.465 [Click for support]

Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

QuickTime Plugin: Version: 7.7.1

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYDL: Version: 2.1.0.1 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.2 - SDK 10.6 [Click for support]

CANONiMAGEGATEWAYLI: Version: 2.1.0.1 [Click for support]

DirectorShockwave: Version: 11.0.0r458 [Click for support]


User internet Plug-ins: ℹ️

WebEx: Version: 1.0 [Click for support]

fbplugin_1_0_1: Version: Unknown [Click for support]

fbplugin_1_0_3: Version: Unknown [Click for support]


Safari Extensions: ℹ️

Pin It Button


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

1% WindowServer

0% fontd

0% GoogleTalkPlugin

0% aosnotifyd


Top Processes by Memory: ℹ️

470 MB Safari

329 MB firefox

104 MB mds

68 MB HP_Photosmart_AIR(2)

65 MB HP_Photosmart_C4200_series_4(2)


Virtual Memory Information: ℹ️

722 MB Free RAM

2.29 GB Used RAM

84 MB Swap Used


Diagnostics Information: ℹ️

May 30, 2015, 03:04:27 PM Self test - passed

Jun 3, 2015 6:45 AM in response to BellaRae

Try a restart.


Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


Isolating an issue by using another user account


If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.


Safe Mode

Safari not working

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