iTunes could not backup iPhone because it was disconnected

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iTunes could not backup iPhone because it was disconnected

Greetings,

I'm having trouble backing up my iPhone 6 Plus and my most recent backup was April 20th of this year. I'm able to backup other devices to iTunes however it's my iPhone that's giving me trouble. I've ruled out the cable and switched USB ports with the same result. I did change the name of the iPhone because it defaulted to an older description "iPhone 2". I switched it to "Ryan's iPhone 6 Plus" so I suspect the name change may be the culprit. Any help or suggestions would be appreciated.

Thanks,

Ryan.

Mac Pro (Late 2013), iOS 7.0.5

Posted on Jun 1, 2015 2:12 PM

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Answer 1

braden85

Community Specialist

Jun 3, 2015 2:00 PM in response to rtw6868

Hey rtw6868,

I see that you are having issues with your ability to back up your iOS device in iTunes. Here is an article for you that will help you with some troubleshooting steps regarding this issue:

If you can't make an iTunes backup of your iPhone, iPad, or iPod touch - Apple Support

https://support.apple.com/en-us/HT203271

Thanks for being a part of the Apple Support Communities!

Cheers,

Braden

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Answer 2

Jun 3, 2015 2:02 PM in response to rtw6868

It has nothing to do with the name change. To protect yourself, back it up to iCloud. Then work out the iTunes backup problem.

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