I reset my security questions but did not receive the reset email. I added a second email account but still did not receive the reset email. Help! Please and thank you.

Question

I reset my security questions but did not receive the reset email. I added a second email account but still did not receive the reset email. Help! Please and thank you.

I have just upgraded my iPod to Gen 5 and tried to make a purchase on it but

when i tried to answer the security questions they said that the answers where wrong.

So i reset my security questions but did not receive the reset email.

I then added a second email account but still did not receive the reset email.

What can i do now to rectify this?

Help! Please and thank you.

😕😮😟

iPod touch

Posted on Jun 1, 2015 6:46 PM

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Answer 1

Jun 1, 2015 6:50 PM in response to HiddenVillageNinja

Give it about 10 mins to send the email, if still nothing call apple support.

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Answer 2

Niel

Level 10

726,935 points

Jun 1, 2015 6:50 PM in response to HiddenVillageNinja

Unless the reset email is in a spam filter, you need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.

(128182)

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Answer 3