Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My 2012 MacBook Pro is opening and closing up apps/web pages on its own without touching key pad or mouse

EEvery time I try to do anything on the computer it starts opening and closing pages and apps without touching or using the mouse or touch pad. I have ran various tests door virus and malwar. Found some items but even after deleting them the computer continues to mess up.

MacBook Pro (13-inch Mid 2012), iOS 8.3

Posted on Jun 1, 2015 5:43 PM

Reply
2 replies

Jun 1, 2015 5:49 PM in response to dlsines68

Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

Jun 2, 2015 4:05 PM in response to Kappy

Thank you for the assistance. I ran the adware removal program and it found about 4 files, but even after doing that it still had the same issue. I found a message that was sent back when the Maverick operating system had a similar issue and someone suggested reinstalling the operating system to see if that fixed the issue. I reinstalled Yosemite this morning and it seems to of worked and fixed the issue. I still added the extension you suggested and hopefully after doing all of this my Mac is back up and running... Thank you again

My 2012 MacBook Pro is opening and closing up apps/web pages on its own without touching key pad or mouse

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.