iMac switching off regular apple say theres nothing wrong after doing tests , tried iMac in all rooms in house , Electrician has checked to see if i have a fault but no issues found .Imac still switching off want a replacement now

Question

Level 1

0 points

iMac switching off regular apple say theres nothing wrong after doing tests , tried iMac in all rooms in house , Electrician has checked to see if i have a fault but no issues found .Imac still switching off want a replacement now

iMac switching off regular apple say theres nothing wrong after doing tests , tried iMac in all rooms in house , Electrician has checked to see if i have a fault but no issues found .iMac still switching off when i try and back up my photo's and files , 8 goes to do a simple task . Now want a replacement computer 1,5000 is a lot for a piece of furniture .

Purchased in March 2013

27 iMac late 2012 model

2.9ghz Core i5

8 gb 1600 DDR3

Nividia GTX660m

When iMac switches off i unplug it from the wall , wait a few seconds plug it back in and switch it on seems fine problem is it keeps on switching off regular this is the longest so far this week it's stayed on .

Please help ....

thanks

Buckstar72

iMac

Posted on Jun 2, 2015 4:12 AM

Reply

Answer 1

Klaus1

Level 9

52,749 points

Jun 2, 2015 4:18 AM in response to Buckstar72

If you have AppleCare it is still covered. If not, not.

Reply

Answer 2

Buckstar72 Author

Level 1

0 points

Jun 2, 2015 1:46 PM in response to Klaus1

Thanks for getting in touch , unfortunately I do not have apple care but purchased this from the Apple store . My iMac once again switched off after sending this request for help .It's getting worse as I was only on it for 20mins today , before going to work . Apple had it in for tech guys to run tests but every time I get home the same fault occurs. This seems to be a common issue according to all the forums why are Apple once again ignoring this ?

Reply

Answer 3

petermac87

Level 5

7,447 points

Jun 2, 2015 1:50 PM in response to Buckstar72

Buckstar72 wrote:

This seems to be a common issue according to all the forums why are Apple once again ignoring this ?

I have never seen this problem, nor heard of it. I would highly doubt that it an issue Apple are ignoring. Try requesting an in-house service.

Cheers

Pete

Reply

Answer 4

rkaufmann87

Level 10

140,418 points

Jun 2, 2015 1:51 PM in response to Buckstar72

Buckstar72 wrote:

Thanks for getting in touch , unfortunately I do not have apple care but purchased this from the Apple store . My iMac once again switched off after sending this request for help .It's getting worse as I was only on it for 20mins today , before going to work . Apple had it in for tech guys to run tests but every time I get home the same fault occurs. This seems to be a common issue according to all the forums why are Apple once again ignoring this ?

You are not addressing Apple on these forums, they do not read or participate in any fashion. I suggest taking the machine back to the Apple Store that serviced it and letting them know what is going on.

Reply