NazalWeazel

Q: Forcetouch Trackpad and Keyboard freezing on Mid-2015 15" MBP

I've just purchased the Mid-2015 15" MBP with the 2GB AMD Radeon GPU.

 

After transferring all my user files from my old Late-2011 17" MBP, the trackpad and keyboard periodically (usually soon after boot, and then randomly afterwards) lock up and become unresponsive, including the loss of haptic feedback. The OS itself continues to run.

 

The only thing that seems to fix it is plugging in any USB mouse - which makes everything work again immediately - and then unplugging it. Then it will keep working for a while. There doesn't seem to be any single catalyst.

 

I've reinstalled Yosemite from online recovery, but the problem persists.

 

Has anyone else encountered this issue or have any potential solutions? Could this be hardware or software? Does copying user files change any of the system files that deal with the trackpad and keyboard? It still happens even when logged into a new user account created after copying my old files over.

 

Do let me know if there's anything I should try out. Thanks!

MacBook Pro (Retina, 15-inch, Mid 2015), OS X Yosemite (10.10.3)

Posted on Jun 2, 2015 12:56 AM

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Q: Forcetouch Trackpad and Keyboard freezing on Mid-2015 15" MBP

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  • by raskumar,

    raskumar raskumar Jul 3, 2016 7:12 AM in response to NazalWeazel
    Level 1 (4 points)
    Notebooks
    Jul 3, 2016 7:12 AM in response to NazalWeazel

    Got  same problem with MBpro early 2015 13".trackpad freeze after wakeking up from sleep.I was trying to restore osx 10.10. But problem is still exist.

  • by bbl232,

    bbl232 bbl232 Jul 11, 2016 6:41 AM in response to NazalWeazel
    Level 1 (4 points)
    Notebooks
    Jul 11, 2016 6:41 AM in response to NazalWeazel

    I am also having the same issue on my 13" Early 2015 MacBookPro12,1 work machine. External keyboard and mouse continue to work fine while the built in ForceTouch touchpad stops working and will not give feedback when being "clicked" and the built in keyboard fails to register any key presses. I will work today with the console open looking for error messages when it happens and see where it goes.

  • by SDGPaul,

    SDGPaul SDGPaul Jul 16, 2016 8:51 AM in response to bcrsr
    Level 1 (14 points)
    Jul 16, 2016 8:51 AM in response to bcrsr

    This thread is old news.... and pretty lame that Apple could care less about fixing this atrocity of a hardware error.

     

    Filevault tip is not the answer... I've had this issue nearly one year to the day since purchasing my 15" MBPro... and nearly EVERY time I take my laptop mobile the trackpad freezes up.  I've had FileVault disabled for months...

     

    My suspicion is that it has something to do with the delicacy of the hardware...when the laptop gets banged around from either dropping, being thrown in a laptop bag, or carried in a book bag... the little gears might lock up for fear of damage???.....

  • by SDGPaul,

    SDGPaul SDGPaul Jul 16, 2016 9:00 AM in response to NazalWeazel
    Level 1 (14 points)
    Jul 16, 2016 9:00 AM in response to NazalWeazel

    Oh and by the way....

     

    There are numerous tips that Apple does nothing to troll these threads to fix issues like this...

     

    ...that's supposed to be what their "BETA" program is for....

     

    Best thing to do is email the proper Apple techs with a link to this thread.... of which I did about a year ago...

  • by TheWitchdoktor,

    TheWitchdoktor TheWitchdoktor Aug 10, 2016 10:09 PM in response to NazalWeazel
    Level 1 (4 points)
    Aug 10, 2016 10:09 PM in response to NazalWeazel

    I'm also affected by this bug/hardware problem.

  • by nmies,

    nmies nmies Sep 13, 2016 4:53 AM in response to TheWitchdoktor
    Level 1 (4 points)
    Sep 13, 2016 4:53 AM in response to TheWitchdoktor

    Same on a MacPro Retina 13" mid 2014.

    No news from support? Nor a trick to fix it?

  • by aymeric_b,

    aymeric_b aymeric_b Oct 6, 2016 6:41 AM in response to NazalWeazel
    Level 1 (4 points)
    Notebooks
    Oct 6, 2016 6:41 AM in response to NazalWeazel

    I've been having the same problem about once every two days for a month on my mid-2015 15'' MBP. Most of the time, rebooting will not solve it, or not immediately.

    Sometimes, I will loose haptic feedback first, and maybe a minute or so later, keyboard and trackpad events will stop happening too (except for the power button) as others have described.

    Is anyone having the same behaviour ? still nothing from Apple ? This is getting annoying (and I'm not having the problem multiple times per hour yet ...)

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