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Helpful answers
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Jun 2, 2015 1:35 AM in response to Sima Dby D.Cohen,Try to reset your device. This won't delete your data stored on the phone.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
Take a look at this support article and follow the instructions from there: