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After fresh install, can't signin to icloud, error "you can't sign in because of a server error"

Noticed that iCloudDrive.exe and ApplePhotoStreams.exe consume 50% of CPU resources on a i7 Windows 7 Pro laptop.


Performed uninstall, but this fails as unable to sign-off iCloud. Perform un-install (without iCloud sign-off) and reboot.


Install latest code level of "iCloud for Windows" using installer icloudsetup.exe version 4.1.1.53 Install completes and reboot.


Unable to perform sign-in to iCloud once control panel opened. Credentials used are verified as correct by singing on using a browser on same laptop. Continued to fail and received error message "You can't sign in because of a Server error"


Windows Application Error Log Information

Faulting application name: iCloud.exe, version:3.3.10.1, time stamp: 0x53d97094

Faulting module name: objc.dll, version:1.528.0.126, time stamp: 0x549407f2

Exception code: 0xc0000005

Fault offset: 0x00006be4

Faulting process id: 0x19e8

Faulting application start time: 0x01d09d255f80929e

Faulting application path: C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe

Faulting module path: C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll

Report Id: 13cd342d-091a-11e5-b417-68b599fad353


Raised case with Apple Support 817821514. Problem identified requiring "netsh winsock reset" to correct corruption in network stack.


Performed Windows Restore to earlier time to re-create problem.


Using SysInternals "Autoruns.exe" was able to check problematic WINSOCK PROVIDER entries.


Once these were cleared ( Registry location HKLM\SYSTEM\CurrentControlSet\services\WinSock2\Parameters\Protocol_Catalog9\Ca talog_Entries ) or using Autoruns.exe problem resolved and was able to sign-in to iCloud using control panel.


Performed reboot and performed sign-off and retested sign-in process without problem.

null-OTHER, Windows 7

Posted on Jun 2, 2015 7:02 AM

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After fresh install, can't signin to icloud, error "you can't sign in because of a server error"

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