I just got an iPhone 6 and it isn't letting me log into my Apple ID, even though the user and password are correct, but I am able to receive and send messages.

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Level 1

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I just got an iPhone 6 and it isn't letting me log into my Apple ID, even though the user and password are correct, but I am able to receive and send messages.

I just got an iPhone 6 and it isn't letting me log into my Apple ID, even though the user and password are correct, but I am able to receive and send messages. How do I fix this?

iPhone 6, iOS 8.3

Posted on Jun 2, 2015 9:16 AM

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Answer 1

D.Cohen

Level 6

8,588 points

Jun 2, 2015 9:21 AM in response to wittryg

Have you tried to restart your device? If this doesn't help, try to reset it. This won't delete your data stored on the phone.

Press and hold the Sleep/Wake button
Press and hold on the Home button
Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

https://support.apple.com/en-us/HT201559

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Answer 2

wegras

Level 6

15,305 points

Jun 2, 2015 9:39 AM in response to wittryg

You purchased the iPhone new or second hand ?

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