My iPhone 5s keeps turning off? Like it goes into a blue screen? Helppppp!!!!
My iphone keeps turning off and goes into a blue screen? Help!
User profile for user:
sterling r
User level:
Community Specialist
Hello Ays3,
From your post it sounds like your phone is randomly restarting to a blue screen for no apparent reason. I would start by resetting the phone:
Restart your iPhone, iPad, or iPod touch
To force restart your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo.
If it persists after that try and make a backup to iTunes on your computer with this article:
How to back up your devices using iCloud or iTunes
Then restore it with iTunes:
Use iTunes to restore your iPhone, iPad, or iPod to factory settings
Thank you for using Apple Support Communities.
All the very best,
Sterling