marquescash09
Level 1 (0 points)

Q: HOW TO STOP MY PHONE CRASHING WHEN OPPENING APPS

my phone keeps on crashing when I open certain apps such as snapchat, imo, tomb raider....I just got it today and I can't resolve it please help:(

iPhone 6, iOS 8.3

Posted on Jun 2, 2015 12:11 PM

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marquescash09

Q: HOW TO STOP MY PHONE CRASHING WHEN OPPENING APPS

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  • by joe_7399,

    joe_7399 joe_7399 Jun 4, 2015 11:48 AM in response to marquescash09
    Community Specialists
    Jun 4, 2015 11:48 AM in response to marquescash09

    Hi marquescash09,

     

    Welcome to the Apple Support Communities!

     

    I understand that your iPhone is restarting itself when certain applications are being used. Does the same behavior happen when those applications are not on the iPhone? If your iPhone continually restarts, please refer to the attached article for information on how to proceed. 

     

    If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

     

    Best regards,

    Joe

  • by Courcoul,

    Courcoul Jun 4, 2015 11:56 AM in response to marquescash09
    Level 6 (14,193 points)
    Jun 4, 2015 11:56 AM in response to marquescash09

    First of all, make sure the apps have been updated to the latest release. Apps built for older iOS versions can crash & burn, especially on 8.3 which tightened many security and performance parameters. Next, make sure there's room in the phone's storage so the app can open any workspace it may need. I try to keep at least 10GB free on my 64GB devices.

     

    Note that you can delete non-default apps you do not use to free up space, which you can download for free from the App Store again if you ever need them. Or use iTunes on a computer and set it to store all apps locally, so you can reinstall when needed without requiring access to the App Store again.