HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
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Q: Why does transfer to iPhone fail because some of my "items cannot be played on this iPhone"?

Hello. I have a number of audio files in .mp3 format, as well as some .mp4 videos that I have succesffuly imported into iTunes, and can play/watch these files in iTunes with no issues. However, when I attempt to sync to my iPhone 6, the transfer fails because the items "cannot be played on this iPhone." I have tried sorting them as podcasts, audiobooks, etc. but the transfer continues to fail for both sets of files. Any help would be greatly appreciated. I have also tried Skysoft TunesOver but the transfers fail there too. Finally, I tried converting the files to AAC but that did not work either.

iPhone 6, iOS 8.3

Posted on Jun 2, 2015 10:33 AM