HT204655: Updating from iPhoto to Photos for OS X

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John Book
Level 1 (0 points)

Q: Hard time to import to Photos 1. from iPhone 5 under IOS 8

Hello,

 

I never had issues with the older iPhoto but now with the Photos Version 1.0 (209.52.0). I get into really big trouble. When I simply want to import some photo from my iPhone 5 or 6 to Photos, the importing start then stop in about the middle of the importing process, the Photos software then respond to some command but stay inactive in the importing process. When I clic the button to stop import it doesn't seem to do anything, then if I try to Quit the software pop up a dialog box, asking me if I want to interupt the importing process. If I clic the I want to interrupt the process the Photos software try to quit but stay locked on trying to close Photos librairies !!. So then I forced quit to get again control.

 

I have try several time but I always have the same issue.

 

It seems to be a big bug of Photos

 

Some one can help ?

Posted on Jun 2, 2015 12:44 PM

by John Book,Solvedanswer
John Book John Book
Level 1 (0 points)
A:

Hi Bluejeannie,

 

I have no more problem importing photo from my iPhone now.

 

What have seem to work:

 

Re-booting with USB cable connected to my mac then I had a message box on my phone asking me "if I can trust this computer", I have answer yes on the Phone, ... seems this solve my problem (you could try reboot your iPhone before connecting to your mac) then I also have repair the Photo Librairie with the trick of RC-R.

 

I hope this will help you...

Posted on Jun 14, 2015 12:27 PM

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John Book

Q: Hard time to import to Photos 1. from iPhone 5 under IOS 8

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  • by John Book,

    John Book John Book Jun 3, 2015 2:51 PM in response to bluejeannie
    Level 1 (0 points)
    Jun 3, 2015 2:51 PM in response to bluejeannie

    For information I have 8 Gb of Ram .... it's enough to run high CPU and memory software like Logic Pro and Final Cut

     

    Shelbell thanks  for your return on RAM but I hope it's not a RAM problem !, because if it is, Apple has a real Big Bug problem of ressources consumption with Photo 1.0,

    when I check memory consumption of Photo => in my case Photo only take only about 360 Mo ... not too much...

     

    R C-R, thanks for your contributions (it's true we can have an additional program who can cause imcomptability with Photos but not with iPhoto, and also some file system corrupted). It's why I have open the thread, if many people have this problem, statically it would mean it's a bug, if we are few it's probably a problem linked to our configuration

    > I would like to know if you have any problem like us on importation, could you do a test ? or if for you all is going right Thx.

  • by shelbell1977,

    shelbell1977 shelbell1977 Jun 3, 2015 3:05 PM in response to John Book
    Level 1 (0 points)
    Jun 3, 2015 3:05 PM in response to John Book

    I just know I've been battling this for weeks and the RAM increase definitely helped me. All of my imports working fine now (from iPhone, iPad, and SD card). Should have done this ages ago!

     

    Activity Monitor shows Photos taking up about 820MB of memory. What appears to be a photo library taking up another 215MB. And Photos agent another 100MB.

     

    Overall my macbook shows its using just over 8GB of the 16GB of RAM I now have. So glad I didn't just go with 8GB for my upgrade.

  • by John Book,

    John Book John Book Jun 3, 2015 3:26 PM in response to shelbell1977
    Level 1 (0 points)
    Jun 3, 2015 3:26 PM in response to shelbell1977

    Thanks shelbell1977, for your report !

     

    I have try again just right now with small amount of Photos and Vidéo, and all worked fine (with my 8 gb, it could be possible it work not good with 4 Gb, in this case Apple software would normally tell that it need more memory, if it is a well written program, but It could be a bug so ....).

    >> I need to make the same test with a huge amount of Photos/Videos.

     

    What seems to have helped me from now, is that when I have reboot my mac with USB cable connected to it, my iphone pop up a message asking me if I could trust this computer and I clicked YES. Do you remember if you have this kind of pop up ?

     

    The problem is that this procedure didn't help Bluejeannie, so we don't really know.

    - Restarting the Mac could help by freeing memory, and freeing from some process

    - The iPhone trust now the computer, it could help too (I didn't know why it didn't trusted before ...)

     

    - From this time, it seems that Photos is importing well photos from my iPhone

    (as I said before >>   I need to be sure of this by transferring a big amount of photos and vidéos.)

     

    By the way, I have also try repairing Photos librairie as suggested by R C-R, as I thinks it could help anyway if there is more then one problem.

     

    Thks to all for help.

  • by R C-R,

    R C-R R C-R Jun 3, 2015 3:53 PM in response to John Book
    Level 6 (17,700 points)
    Jun 3, 2015 3:53 PM in response to John Book

    John Book wrote:

    It's why I have open the thread, if many people have this problem, statically it would mean it's a bug, if we are few it's probably a problem linked to our configuration

    > I would like to know if you have any problem like us on importation, could you do a test ? or if for you all is going right Thx.

    It is always dicey to use a forum like this one for statistical analysis because it naturally attracts more people having problems than not, & regardless of that, only a tiny fraction of Apple product users visit the discussions.apple.com site. Plus, for an issue like this one involving a variety of different application settings & devices, it is very difficult to compare one user's experiences to another's when not all that info is provided.

     

    That said, I have not had any import problems with my iPhone 5s. I use only the iCloud Photo Sharing iCloud service, not the iCloud Photo Library or the Photo Stream one & import from my iPhone into Photos on my iMac using an Apple Lightning to USB cable. Imports are very fast & there is no progress bar, but that could be because I rarely import more than 20-30 items from the phone at a time.

  • by bluejeannie,

    bluejeannie bluejeannie Jun 3, 2015 4:05 PM in response to John Book
    Level 1 (0 points)
    Jun 3, 2015 4:05 PM in response to John Book

    John and shellbell1977 -

     

    I talked to my husband about the issue possibly being around RAM and sent shellbell1977's post around their upgrade.

     

    His feedback was that he doesn't think that is it (at least for us), because he's been monitoring RAM usage, that he tried importing photos via Photos on his other MacBook Pro (which has 16GM of RAM and is fairly new), and that he is having the exact same problems on the other machine, another iPhone device, and another Apple USB cable (the one I have been trying is a MacBook Pro with 8GB of RAM and is about 4 years old).

     

    So..  Not sure where this leaves us.  Or me rather, since you both are seeming to be having some luck. 

    I am just super frustrated because it seems like importing photos shouldn't be this hard and that if there were such significant changes or requirements of Photos versus iPhoto it would be noted somewhere.  I'm super scared I am going to lose photos or something.  This post that John Book started originally was the ONLY thing I found, after much searching on the Internet, that had anything to do with Photos and issues/changes on importing.

     

    Looks like this post has 131 views.  Would love to get input from others on if they are having problems, in which scenarios, and from what devices.

     

    Just curious, does anyone know what's the process and protocol in which Apple prioritizes responses/response times on issues to these forums?

     

     

  • by R C-R,Helpful

    R C-R R C-R Jun 3, 2015 4:07 PM in response to shelbell1977
    Level 6 (17,700 points)
    Jun 3, 2015 4:07 PM in response to shelbell1977

    shelbell1977 wrote:

    Overall my macbook shows its using just over 8GB of the 16GB of RAM I now have. So glad I didn't just go with 8GB for my upgrade.

    For reference, my iMac has just the 8 GB of RAM it came with, but Activity Monitor never shows the "memory pressure" graph to go out of the green, even when running Photos & several other apps at the same time. Not enough RAM will slow down the system considerably, but in Yosemite's Activity Monitor the memory pressure graph will tell you when that is happening by turning yellow or red.

     

    "Free memory" & other statistics don't tell you much because like with other modern memory management systems, OS X will try to keep things in memory until there is a good reason to purge them (because performance suffers if something has to be reloaded from disk storage rather than just by accessing some inactive segment that still hold it).

  • by bluejeannie,

    bluejeannie bluejeannie Jun 14, 2015 12:19 PM in response to John Book
    Level 1 (0 points)
    Jun 14, 2015 12:19 PM in response to John Book

    Hi Everyone and Anyone -

    I am still having issues importing pictures and videos from my iPhone to Photos.  Any additional feedback, solutions, or thoughts on how/when Apple usually responds to posts on these forums?  My library is growing daily and I need to get these pictures off of my phone. 

  • by John Book,Solvedanswer

    John Book John Book Jun 14, 2015 12:27 PM in response to bluejeannie
    Level 1 (0 points)
    Jun 14, 2015 12:27 PM in response to bluejeannie

    Hi Bluejeannie,

     

    I have no more problem importing photo from my iPhone now.

     

    What have seem to work:

     

    Re-booting with USB cable connected to my mac then I had a message box on my phone asking me "if I can trust this computer", I have answer yes on the Phone, ... seems this solve my problem (you could try reboot your iPhone before connecting to your mac) then I also have repair the Photo Librairie with the trick of RC-R.

     

    I hope this will help you...

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