2012 MBP Retina Full Computer Freeze

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2012 MBP Retina Full Computer Freeze

For the past few months, on a weekly basis, my 2012 MBP Retina (Yosemite 10.10.3) will freeze when I am using Safari (8.0.6). The mouse and the keys are frozen and the only way to unfreeze is by doing a hard power down/reset. The only info I've found about this issue is a single post on macforums, link below, that hasn't been answered. Any thoughts?

~Skifahrer7

http://www.mac-forums.com/forums/os-x-operating-system/321533-2012-retina-macboo k-pro-freezes.html

MacBook Pro (Retina, Mid 2012), OS X Yosemite (10.10.3)

Posted on Jun 2, 2015 2:11 PM

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Answer 1

mario49

Community Specialist

Jun 4, 2015 12:48 PM in response to Skifahrer7

Hello Skifahrer7,

After reviewing your post, it sounds like the computer only freezes when you are using Safari. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.

Safe mode performs checks, and prevents some software from loading or opening.

OS X Yosemite: Start up in safe mode

Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues - Apple Support

Isolating an issue by using another user account - Apple Support

Thanks for using Apple Support Communities.

Have a nice day,

Mario

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