com.apple.appkit.xpc.openAndSavePanelService.xpc

Question

Level 1

19 points

com.apple.appkit.xpc.openAndSavePanelService.xpc

Using an iMac with Yosemite 10.10.3 installed and cannot open files in Photoshop - any version - cannot attach to emails, and have random problems with various programs. When I force quit, I also see com.apple.appkit.xpc.openAndSavePanelService.xpc in red in the force quit box. Any answers on how to remedy this situation? I saw in another discussion thread that someone had already reinstalled and still had this issue.

Any quick help would be much appreciated as this is my work machine.

Thanks.

iMac, Mac OS X (10.6.8)

Posted on Jun 3, 2015 7:23 AM

Reply

Answer 1

rkaufmann87

Level 10

140,856 points

Jun 3, 2015 9:43 AM in response to Kalen H.

Photoshop is an Adobe application, we suggest contacting Adobe or look in one of the Photoshop forums.

Good luck.

Reply

Answer 2

Kalen H. Author

Level 1

19 points

Jun 3, 2015 9:55 AM in response to rkaufmann87

It isn't only Photoshop. It locks up Apple Mail, iPhoto, Pages, etc. When I force quit any of the applications, it always shows that com.apple.appkit.xpc.openAndSavePanelService.xpc.

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Answer 3

rkaufmann87

Level 10

140,856 points

Jun 3, 2015 10:02 AM in response to Kalen H.

Please post an EtreCheck report of your system. You can get EtreCheck by clicking http://www.etresoft.com/etrecheck.

Once we see the report we can look for any obvious issues that might cause the problem.

By chance do you use any antivirus, cleaning or third party maintenance utilities to maintain OS X???

Reply

Answer 4

Kalen H. Author

Level 1

19 points

Jun 4, 2015 6:47 AM in response to rkaufmann87

Here is the EtreCheck report:

Problem description:

com.apple.appkit.xpc.openAndSavePanelService.xpc

This message seems to be the problem. I have various programs (Photoshop, Pages, Mail, etc.) that lock up and won’t work. When I force quit, that string appears in the force quit dialog box along with the application that won’t work.

EtreCheck version: 2.2 (132)

Report generated 6/4/15, 8:46 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

iMac (21.5-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: one day 20:5:53

Disk Information: ℹ️

Hitachi HDT721050SLA360 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Kalen's Mac (disk0s2) / : 499.25 GB (228.14 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

PIONEER DVD-RW DVRTS09

USB Information: ℹ️

Western Digital My Book 111A 2 TB

disk6s1 (disk6s1) <not mounted> : 32 KB

Backup (disk6s3) /Volumes/Backup : 2.00 TB (2.11 GB free)

Apple Inc. Built-in iSight

SanDisk ImageMate 12 in 1 Reader/Writer 4.01 GB

EOS_DIGITAL (disk1s1) /Volumes/EOS_DIGITAL : 4.01 GB (3.16 GB free)

Apple Internal Memory Card Reader

TOSHIBA External USB 3.0 3 TB

EFI (disk3s1) <not mounted> : 315 MB

BACKUP II (disk3s2) /Volumes/BACKUP II : 2.50 TB (2.18 TB free)

LEFTOVER PC (disk3s3) /Volumes/LEFTOVER PC : 500.14 GB (500.02 GB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Western Digital My Passport 07A8 1 TB

Order Archive (disk2s1) /Volumes/Order Archive : 1.00 TB (750.73 GB free)

DYMO 5 Pound USB Postal Scale

DYMO DYMO LabelWriter Twin Turbo

Apple Computer, Inc. IR Receiver

Firewire Information: ℹ️

WD My Book 1112 800mbit - 800mbit max

disk5s1 (disk5s1) <not mounted> : 32 KB

Kalens Mac Backup (disk5s3) /Volumes/Kalens Mac Backup : 999.37 GB (105.17 GB free) - 536 errors

disk4s0 (disk4s0) <not mounted> : 700 MB

disk4s0s1 (disk4s0s1) <not mounted> : 32 KB

disk4s0s2 (disk4s0s2) <not mounted> : 237 MB

Gatekeeper: ℹ️

Anywhere

Kernel Extensions: ℹ️

/Library/Application Support/HASP/kexts

[not loaded] com.aladdin.kext.aksfridge (1.0.2) [Click for support]

/System/Library/Extensions

[not loaded] com.dymo.usbprinterclassdriver.kext (1.1) [Click for support]

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.48f99) [Click for support]

[not loaded] com.silabs.driver.SiLabsUSBDriver (1.1.2 - SDK 10.4) [Click for support]

Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

ProTec6: Path: /Library/StartupItems/ProTec6

ProTec6b: Path: /Library/StartupItems/ProTec6b

Startup items are obsolete in OS X Yosemite

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[running] com.adobe.AdobeCreativeCloud.plist [Click for support]

[failed] com.adobe.CS4ServiceManager.plist [Click for support]

[running] com.citrixonline.GoToMyPC.LaunchAgent.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.hp.help.tocgenerator.plist [Click for support]

[failed] com.logmein.LMILaunchAgentFixer.plist [Click for support]

[running] com.logmein.logmeingui.plist [Click for support]

[running] com.logmein.logmeinguiagent.plist [Click for support]

[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[failed] com.teamviewer.teamviewer.plist [Click for support] [Click for details]

[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]

[loaded] info.lokiware.attachmenttamer.setupagent.plist [Click for support]

Launch Daemons: ℹ️

[running] com.adobe.adobeupdatedaemon.plist [Click for support]

[running] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.adobe.SwitchBoard.plist [Click for support]

[running] com.aladdin.aksusbd.plist [Click for support]

[running] com.aladdin.hasplmd.plist [Click for support]

[running] com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]

[unknown] com.dymo.pnpd.plist [Click for support]

[running] com.fitbit.fitbitd.plist [Click for support]

[running] com.fitbit.galileod.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.logmein.logmeinserver.plist [Click for support]

[loaded] com.logmein.raupdate.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[failed] com.teamviewer.teamviewer_service.plist [Click for support]

[running] com.xrite.device.xrdd.plist [Click for support]

[loaded] info.lokiware.attachmenttamer.securetool.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.MobileMeSyncClientAgent.plist

[failed] com.apple.SafariBookmarksSyncer.plist

[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]

[loaded] info.lokiware.attachmenttamer.cleanup.plist [Click for support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

LogMeInSafari64: Version: 1.0.730 [Click for support]

DYMO NPAPI Addin: Version: 1.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

DYMO Safari Addin: Version: Unknown [Click for support]

SlingPlayer: Version: Unknown - SDK 10.8 [Click for support]

AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

LogMeIn: Version: 1.0.730 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

LogMeInSafari32: Version: 1.0.730 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 31 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

npBcsMcTcIO: Version: Unknown [Click for support]

WebEx64: Version: 1.0 - SDK 10.6 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

GoToMyPC Preferences [Click for support]

HP Scanjet [Click for support]

Java [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Kalen's Mac: Disk size: 499.25 GB Disk used: 271.11 GB

Destinations:

Kalens Mac Backup [Local]

Total size: 999.37 GB

Total number of backups: 108

Oldest backup: 2014-01-13 07:00:37 +0000

Last backup: 2015-06-02 21:17:21 +0000

Size of backup disk: Adequate

Backup size 999.37 GB > (Disk used 271.11 GB X 3)

Top Processes by CPU: ℹ️

96% HPShortcutManager

16% WindowServer

3% Finder

2% Mail

1% Fitbit Connect Menubar Helper

Top Processes by Memory: ℹ️

1.04 GB kernel_task

688 MB Adobe Photoshop CS6

479 MB firefox

430 MB softwareupdated

430 MB com.apple.WebKit.WebContent(3)

Virtual Memory Information: ℹ️

1.59 GB Free RAM

10.00 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Jun 3, 2015, 01:54:39 PM /Library/Logs/DiagnosticReports/HPShortcutManager_2015-06-03-135439_[redacted]. cpu_resource.diag [Click for details]

Jun 3, 2015, 09:17:43 AM /Library/Logs/DiagnosticReports/Mail_2015-06-03-091743_[redacted].hang

Jun 3, 2015, 09:14:48 AM /Users/[redacted]/Library/Logs/DiagnosticReports/plugin-container_2015-06-03-09 1448_[redacted].crash

Jun 3, 2015, 09:09:44 AM /Library/Logs/DiagnosticReports/firefox_2015-06-03-090944_[redacted].hang

Jun 3, 2015, 09:04:44 AM /Library/Logs/DiagnosticReports/com.apple.appkit.xpc.openAndSavePanelService_20 15-06-03-090444_[redacted].hang

Jun 3, 2015, 08:55:22 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2015-06-03-085522_[redacted].hang

Jun 3, 2015, 08:45:59 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS6_2015-06-03-084559_[redacted].hang

Jun 2, 2015, 01:48:01 PM /Library/Logs/DiagnosticReports/HPShortcutManager_2015-06-02-134801_[redacted]. cpu_resource.diag [Click for details]

Jun 2, 2015, 12:37:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Desktop Service_2015-06-02-123745_[redacted].crash

Jun 2, 2015, 12:33:43 PM Self test - passed

Jun 1, 2015, 11:35:42 AM /Library/Logs/DiagnosticReports/HPShortcutManager_2015-06-01-113542_[redacted]. cpu_resource.diag [Click for details]

Jun 2, 2015, 11:36:27 AM /Library/Logs/DiagnosticReports/HPShortcutManager_2015-06-02-113627_[redacted]. cpu_resource.diag [Click for details]

May 20, 2015, 10:13:37 AM /Library/Logs/DiagnosticReports/Kernel_2015-05-20-101337_[redacted].panic [Click for details]

Reply

Answer 5

rkaufmann87

Level 10

140,856 points

Jun 4, 2015 7:42 AM in response to Kalen H.

What I see is you have a huge amount of Launch Agents, Launch Daemons and Internet Plugins. I also see your system is suffering from Kernel Panics. My opinion is that you should erase the HD, re-install OS X and manually install your apps again and then restore your data files.

Reply

Answer 6

Kalen H. Author

Level 1

19 points

Jun 4, 2015 9:23 AM in response to rkaufmann87

I was afraid of that.

Since this iMac did not come with Yosemite, I assume I have to start by installing the original OS, then updating that, followed by all the program installations. Or do you recommend I install the original OS, install the programs, then update the OS? Or don't update the OS at all?

Thanks.

Reply

Answer 7

rkaufmann87

Level 10

140,856 points

Jun 4, 2015 10:16 AM in response to Kalen H.

What version of OS X originally shipped with the machine? The process should not be a bad as what you are envisioning. For example if the computer came with Snow Leopard, simply install SL using the original DVDs, use the Snow Leopard Update Combo (easy to locate with Google) and then install Yosemite. Then install all your apps and use your backup to restore your data files.

Reply

Answer 8

Kalen H. Author

Level 1

19 points

Jun 4, 2015 10:58 AM in response to rkaufmann87

That's the issue. The machine didn't come with disks but I believe the OS is online somewhere. Now I need to track all that down, but the machine becomes even less and less friendly every day. Any suggestions where to look on the Apple website? I appreciate all your help already.

Reply

Answer 9

rkaufmann87

Level 10

140,856 points

Jun 4, 2015 11:07 AM in response to Kalen H.

Kalen H. wrote:

That's the issue. The machine didn't come with disks but I believe the OS is online somewhere. Now I need to track all that down, but the machine becomes even less and less friendly every day. Any suggestions where to look on the Apple website? I appreciate all your help already.

Again, that is not an issue.

The steps are pretty simple.

Backup the computer using Time Machine or your cloning app if you use one. Then test the backup to ensure you can restore a sample file or folder.
Restart the computer in the Recovery Partition (Command + R) on startup
Select Disk Utility and then Erase the internal HD. Exit DU when the erase has completed.
Select Reinstall OS X and follow the on-screen instructions.
Reinstall the apps you want.
Restore the data files you want from your backup.

Reply

Answer 10

Kalen H. Author

Level 1

19 points

Jun 4, 2015 11:58 AM in response to rkaufmann87

I am almost feeling confident about this. At one point in time I had to backup my laptop for the same procedure and used a backup software. Any suggestions for backup software? Can't find it or find the name but it seemed to work really well. Thanks again for your patience, help and insight in this situation.

Reply

Answer 11

rkaufmann87

Level 10

140,856 points

Jun 4, 2015 12:21 PM in response to Kalen H.

Kalen H. wrote:

I am almost feeling confident about this. At one point in time I had to backup my laptop for the same procedure and used a backup software. Any suggestions for backup software? Can't find it or find the name but it seemed to work really well. Thanks again for your patience, help and insight in this situation.

I'd recommend either Carbon Copy Cloner or SuperDuper. Both are about $40 and essentially do the same thing. Personally I have redundant backups on my computers. I have 2 EHDs for each machine, EHD #1 uses Time Machine and EHD #2 uses SuperDuper.

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