plbaldridge

Q: how do i delete flash mail from my mac

I was updating my Adobe software and somehow installed a malicious flash mail. Now I am getting ad pop ups on everything. How do I delete this from my mac?

MacBook Pro

Posted on Jun 3, 2015 8:05 AM

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Q: how do i delete flash mail from my mac

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Jun 3, 2015 8:09 AM in response to plbaldridge
    Level 9 (53,732 points)
    Desktops
    Jun 3, 2015 8:09 AM in response to plbaldridge

    Try http://www.adwaremedic.com/index.php

     

    Make sure you are using the Adobe site for downloads. There are a bunch of site that have adware software added to their downloads and should be avoided.

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Jun 3, 2015 5:35 PM in response to plbaldridge
    Level 10 (207,995 points)
    Applications
    Jun 3, 2015 5:35 PM in response to plbaldridge

    There is no need to download anything to solve this problem. You installed the "Flashmall" trojan. Take the steps below to disable it.

    Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

    Back up all data before continuing.

    1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination  command-C:

    ~/Library/LaunchAgents

    In the Finder, select

              Go Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

    2. Inside the folder you just opened, there may be files with a name beginning in any of the following ways:

               com.crossrider

               com.extensions

               com.flashmall

               com.Installer.completer

               com.webhelper

               com.webtools

               flashmall

               UpdateDownloader

               WebSocketServerApp

    Move any such files to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

    3. Do as in Step 1 with this line:

    ~/Library/Application Support

    A folder named "Application Support" will open. Inside it there may be a subfolder with either of these names:

                webHelperApp

                IM.Installer

    If so, move that subfolder—not the "Application Support" folder—to the Trash.

    4. Open this folder in the same way as above:

    ~/Library/ScriptingAdditions

    and remove an item named

                BrowserHelper.osax

    if present.

    5. Open this folder:

    ~/Library

    Look for subfolders with either of these names:

                flashmall

                WebTools

    and move them to the Trash, if present.

    6. Open the Applications folder. If it contains an item named "Flashmall" or "WebTools", move that to the Trash.

    Important: You can't delete applications by trying to drag them from the Dock or the LaunchPad. Open the Applications folder in the Finder.

    7. Open this folder in the same way as above:

    ~/Applications

    This is not the usual Applications folder, but a different one inside your home folder. Look for an application with a name like this:

                 flashmall

    and move it to the Trash, if present.

    Empty the Trash.

    8. From the Safari menu bar, select

              Safari Preferences... Extensions

    Uninstall all extensions you don't know you need, including one called "GoldenBoy," if it's present. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

  • by DerArianeFaden,

    DerArianeFaden DerArianeFaden Nov 13, 2015 1:00 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 13, 2015 1:00 AM in response to Linc Davis

    Hello all - wanted to let you know that I had the same problem and thanks to your recommendation the "cleansing" worked - I am free of Flash Mail. November 2015!