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Downloaded something called InKeepr and it is impossible to remove from my Mac, please help. There is nothing out there about this!

I downloaded something by mistake from a site called InKeepr and now I can't get it off of my Mac. I am afraid to go back to the site for help uninstalling it because it is obviously malicious. What is odd is that I can't find anything about this. Please check this out for me. It has infected all of my browsers when I open them it opens to InKeeper browser. Please help. thanks!

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jun 3, 2015 10:46 AM

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98 replies

Jun 13, 2015 8:24 AM in response to Linc Davis

As others are finding this thread, I'll post instructions for removing this malware.

You installed a variant of the "InstallMac" trojan. Take the steps below to disable it.

The criminal behind this attack tries to make the malware difficult to remove by varying the names of the files it installs. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.

Back up all data before continuing.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may files with a name of the form

something.download.plist

something.ltvbit.plist

something.update.plist

where something is usually a meaningless string, such as "InKeepr," "Listchack," "Oliverto," or "Texiday." It could be anything.

Move all such items to the Trash. There may not be any other files in the LaunchAgents folder; in that case, you can delete the folder, but otherwise don't delete it.

Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

3. Open this folder in the same way as above:

~/Library/Application Support

and move to the Trash any subfolders named with the same something you found in Step 2.

Don't move the Application Support folder or anything else inside it.

4. Open the Applications folder. If there is an item with the same name as in Step 3, or any of the other names listed in Step 2, drag it to the Trash.

If in doubt, press the key combination option-command-4 to arrange the apps by date added. Look at the apps that have been added since you first noticed the problem. If there is one you don't recognize, drag it to the Trash.

Empty the Trash.

5. From the Safari menu bar, select

Safari Preferences... Extensions

Uninstall all extensions you don't know you need. If in doubt, remove all of them. None is required for normal operation. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

6. Reset the home page in each of your browsers, if it was changed. In Safari, first load the home page you want, then select

Safari Preferences... General

and click

Set to Current Page

Jun 13, 2015 10:40 PM in response to Linc Davis

Thank you very much for the attention to this and helping me/us remove it. The first set of instructions you provided on the other page had me lost. I was able to kill the app in activity monitor and then trash. I then was able to go to the launch agents folder and trash the obvious bad files. As you said, all my browsers got hijacked with the inkeepr home page and extension (chrome, safari, firefox). That is all clean now. I hope I never hear of this again, thanks so much.

Downloaded something called InKeepr and it is impossible to remove from my Mac, please help. There is nothing out there about this!

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