MatchooRS
Level 1 (0 points)

Q: Mac keeps failing to boot

Hey everyone, my Early 2011 17inch MBP keeps failing to boot and I'm at a loss to what the reason could be. I thought it may be the harddrive, but I really don't know.

 

I have a log of what's happpened if that helps:

 

 

Wed Jun  3 17:13:29 2015

panic(cpu 5 caller 0xffffff80056c0bab): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0xc8, NMIPI acks: orig: 0x0, now: 0x0"@/SourceCache/xnu/xnu-2422.115.14/osfmk/x86_64/pmap.c:2615

Backtrace (CPU 5), Frame : Return Address

0xffffff81086ab820 : 0xffffff8005623139

0xffffff81086ab8a0 : 0xffffff80056c0bab

0xffffff81086ab930 : 0xffffff80056c5b63

0xffffff81086aba10 : 0xffffff80056c6657

0xffffff81086aba70 : 0xffffff80056bd9f9

0xffffff81086abbb0 : 0xMachine-check capabilities: 0x0000000000000c09

family: 6 model: 42 stepping: 7 microcode: 40

signature: 0x206a7

Intel(R) Core(TM) i7-2720QM CPU @ 2.20GHz

9 error-reporting banks

Processor 0: IA32_MCG_STATUS: 0x0000000000000004

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f85ea75d9

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 1: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f85ea75d9

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC3_STATUS(0x40d): 0xbe00000000800400

IA32_MC3_ADDR(0x40e):   0x00003f7f8607abf3

IA32_MC3_MISC(0x40f):   0x000000000003ffff

Backtrace (CPU 5), Frame : Return Address

0xffffff81089ede50 : 0xffffff800562339d

0xffffff81089ede80 : 0xffffff80056230bf

0xffffff81089edf00 : 0xffffff80056dd4a9

0xffffff81089ee060 : 0xffffff80056f4d2f

0xffffff81086ab560 : 0xffffff8005630406

0xffffff81086ab5d0 : 0xffffff80056e137a

0xffffff81086ab7e0 : 0xffffff80056e0f54

0xffffff81086ab820 : 0xffffff8005623139

0xffffff81086ab8a0 : 0xffffff80056c0bab

0xffffff81086ab930 : 0xffffff80056c5b63

0xffffff81086aba10 : 0xffffff80056c6657

0xffffff81086aba70 : 0xffffff80056bd9f9

0xffffff81086abbb0 : 0xffffff8005675652

0xffffff81086abd50 : 0xffffff8005678f14

0xffffff81086abf20 : 0xffffff80056dd05c

0xffffff81086abfb0 : 0xffffff80056f438b

 

BSD process name corresponding to current thread: mds

 

Mac OS version:

13F1077

 

Kernel version:

Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64

Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA

Kernel slide:     0x0000000005400000

Kernel text base: 0xffffff8005600000

System model name: MacBookPro8,3 (Mac-942459F5819B171B)

 

System uptime in nanoseconds: 48434881107

last loaded kext at 19133017983: com.apple.driver.AudioAUUC    1.60 (addr 0xffffff7f87138000, size 28672)

loaded kexts:

com.sophos.kext.sav    9.2.50

com.sophos.nke.swi    9.2.50

com.apple.driver.AudioAUUC    1.60

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.filesystems.autofs    3.0

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.iokit.IOBluetoothSerialManager    4.2.7f4

com.apple.kext.AMDFramebuffer    1.2.4

com.apple.driver.AppleHDAHardwareConfigDriver    2.6.3f4

com.apple.driver.AppleTyMCEDriver    1.0.2d2

com.apple.driver.AGPM    100.14.34

com.apple.driver.AppleMikeyHIDDriver    124

com.apple.driver.AppleUpstreamUserClient    3.5.13

com.apple.driver.ApplePolicyControl    3.6.22

com.apple.AMDRadeonX3000    1.2.4

com.apple.iokit.IOBluetoothUSBDFU    4.2.7f4

com.apple.driver.AppleHDA    2.6.3f4

com.apple.driver.AppleMikeyDriver    2.6.3f4

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AppleIntelHD3000Graphics    8.2.4

com.apple.driver.AppleBacklight    170.4.11

com.apple.driver.AppleThunderboltIP    1.1.2

com.apple.kext.AMD6000Controller    1.2.4

com.apple.driver.AppleSMCPDRC    1.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.7f4

com.apple.driver.AppleSMCLMU    2.0.4d1

com.apple.driver.AppleLPC    1.7.0

com.apple.driver.AppleHWAccess    1

com.apple.driver.AppleIntelSNBGraphicsFB    8.2.4

com.apple.driver.AppleMuxControl    3.6.22

com.apple.driver.SMCMotionSensor    3.0.4d1

com.apple.driver.ACPI_SMC_PlatformPlugin    1.0.0

com.apple.driver.AppleMCCSControl    1.2.5

com.apple.driver.AppleUSBTCButtons    240.2

com.apple.driver.AppleUSBTCKeyEventDriver    240.2

com.apple.driver.AppleUSBTCKeyboard    240.2

com.apple.driver.AppleIRController    325.7

com.apple.driver.AppleFileSystemDriver    3.0.1

com.apple.iokit.SCSITaskUserClient    3.6.7

com.apple.driver.XsanFilter    404

com.apple.BootCache    35

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.iokit.IOAHCIBlockStorage    2.6.0

com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2

com.apple.driver.AirPort.Brcm4331    700.20.22

com.apple.driver.AppleUSBHub    683.4.0

com.apple.driver.AppleFWOHCI    5.0.2

com.apple.driver.AppleAHCIPort    3.0.5

com.apple.driver.AppleUSBEHCI    660.4.0

com.apple.driver.AppleUSBUHCI    656.4.1

com.apple.driver.AppleSmartBatteryManager    161.0.0

com.apple.driver.AppleACPIButtons    2.0

com.apple.driver.AppleRTC    2.0

com.apple.driver.AppleHPET    1.8

com.apple.driver.AppleSMBIOS    2.1

com.apple.driver.AppleACPIEC    2.0

com.apple.driver.AppleAPIC    1.7

com.apple.driver.AppleIntelCPUPowerManagementClient    217.92.1

com.apple.security.quarantine    3

com.apple.nke.applicationfirewall    153

com.apple.driver.AppleIntelCPUPowerManagement    217.92.1

com.apple.kext.triggers    1.0

com.apple.iokit.IOSurface    91.2

com.apple.iokit.IOSerialFamily    10.0.7

com.apple.iokit.IOBluetoothFamily    4.2.7f4

com.apple.iokit.IOAcceleratorFamily    98.26

com.apple.driver.DspFuncLib    2.6.3f4

com.apple.vecLib.kext    1.0.0

com.apple.iokit.IOAudioFamily    1.9.7fc2

com.apple.kext.OSvKernDSPLib    1.14

com.apple.kext.AMDSupport    1.2.4

com.apple.AppleGraphicsDeviceControl    3.6.22

com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.7f4

com.apple.driver.AppleHDAController    2.6.3f4

com.apple.iokit.IOHDAFamily    2.6.3f4

com.apple.iokit.IOFireWireIP    2.2.6

com.apple.driver.AppleSMBusPCI    1.0.12d1

com.apple.driver.AppleBacklightExpert    1.0.4

com.apple.iokit.IONDRVSupport    2.4.1

com.apple.driver.AppleGraphicsControl    3.6.22

com.apple.driver.AppleSMC    3.1.8

com.apple.driver.IOPlatformPluginLegacy    1.0.0

com.apple.driver.IOPlatformPluginFamily    5.7.1d6

com.apple.driver.AppleSMBusController    1.0.12d1

com.apple.iokit.IOGraphicsFamily    2.4.1

com.apple.driver.AppleThunderboltEDMSink    2.1.3

com.apple.driver.AppleThunderboltDPOutAdapter    3.1.7

com.apple.driver.AppleThunderboltDPInAdapter    3.1.7

com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7

com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5

com.apple.driver.AppleUSBMultitouch    240.10

com.apple.iokit.IOUSBHIDDriver    660.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.7

com.apple.iokit.IOBDStorageFamily    1.7

com.apple.iokit.IODVDStorageFamily    1.7.1

com.apple.iokit.IOCDStorageFamily    1.7.1

com.apple.driver.AppleUSBMergeNub    650.4.0

com.apple.driver.AppleUSBComposite    656.4.1

com.apple.driver.AppleThunderboltNHI    2.0.1

com.apple.iokit.IOThunderboltFamily    3.3.1

com.apple.iokit.IOAHCISerialATAPI    2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.7

com.apple.iokit.IOEthernetAVBController    1.0.3b4

com.apple.driver.mDNSOffloadUserClient    1.0.1b5

com.apple.iokit.IO80211Family    640.36

com.apple.iokit.IONetworkingFamily    3.2

com.apple.iokit.IOFireWireFamily    4.5.5

com.apple.iokit.IOUSBUserClient    660.4.2

com.apple.driver.AppleEFINVRAM    2.0

com.apple.iokit.IOAHCIFamily    2.6.5

com.apple.iokit.IOUSBFamily    686.4.1

com.apple.driver.AppleEFIRuntime    2.0

com.apple.iokit.IOHIDFamily    2.0.0

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.TMSafetyNet    7

com.apple.security.sandbox    278.11.2

com.apple.kext.AppleMatch    1.0.0d1

com.apple.iokit.IOReportFamily    23

com.apple.driver.DiskImages    371.1

com.apple.iokit.IOStorageFamily    1.9

com.apple.driver.AppleKeyStore    2

com.apple.driver.AppleFDEKeyStore    28.30

com.apple.driver.AppleACPIPlatform    2.0

com.apple.iokit.IOPCIFamily    2.9

com.apple.iokit.IOACPIFamily    1.4

com.apple.kec.pthread    1

com.apple.kec.corecrypto    1.0

 

System Profile:

Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.70f6

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435434473353313333394D2E4D3136464D52

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x859B, 0x435434473353313333394D2E4D3136464D52

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.7f4 15112, 3 services, 15 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST750LX003-1AC154, 750.16 GB

Serial ATA Device: MATSHITADVD-R   UJ-8A8

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

 

 

Cheers!

MacBook Pro, Mac OS X (10.7), 17

Posted on Jun 3, 2015 9:23 AM

Close
MatchooRS

Q: Mac keeps failing to boot

  • All replies
  • Helpful answers

Previous Page 2

  • by MatchooRS,

    MatchooRS MatchooRS Jun 3, 2015 11:15 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 3, 2015 11:15 AM in response to OGELTHORPE

    Just run it, and here's the Copy/Paste:

    NOTE: I recently had a new battery, hence the cycle count of 4. But the issue was apparent before the battery change.

     

     

    Problem description:

    Failing to boot

     

    EtreCheck version: 2.2 (132)

    Report generated 6/3/15, 7:13 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (17-inch, Early 2011) (Technical Specifications)

        MacBook Pro - model: MacBookPro8,3

        1 2.2 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 4 - SN = D86048500JEDGDM27

     

    Video Information: ℹ️

        Intel HD Graphics 3000 - VRAM: 512 MB

            Color LCD 1920 x 1200

        AMD Radeon HD 6750M - VRAM: 1024 MB

     

    System Software: ℹ️

        OS X 10.9.5 (13F1077) - Time since boot: 1:58:29

     

    Disk Information: ℹ️

        ST750LX003-1AC154 disk0 : (750.16 GB)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 749.30 GB (728.00 GB free)

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ℹ️

        Anywhere

     

    Kernel Extensions: ℹ️

            /Library/Extensions

        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]

     

    Launch Agents: ℹ️

        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

        [running]    com.sophos.uiserver.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

        [running]    com.sophos.common.servicemanager.plist [Click for support]

     

    User Launch Agents: ℹ️

        [running]    com.spotify.webhelper.plist [Click for support]

     

    User Login Items: ℹ️

        None

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

        Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.3

        JavaAppletPlugin: Version: Java 8 Update 45 Check version

        Default Browser: Version: 537 - SDK 10.9

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        Java  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

            28%    firefox

            11%    WindowServer

             4%    fontd

             1%    InterCheck

             0%    networkd

     

    Top Processes by Memory: ℹ️

        926 MB    firefox

        560 MB    kernel_task

        262 MB    SophosScanD

        180 MB    InterCheck

        156 MB    SophosAntiVirus

     

    Virtual Memory Information: ℹ️

        1.84 GB    Free RAM

        6.15 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ℹ️

        Jun 3, 2015, 05:14:30 PM    Self test - passed

        Jun 3, 2015, 05:13:29 PM    /Library/Logs/DiagnosticReports/Kernel_2015-06-03-171329_[redacted].panic [Click for details]

        Jun 3, 2015, 11:52:06 AM    /Library/Logs/DiagnosticReports/firefox_2015-06-03-115206_[redacted].hang

        Jun 1, 2015, 09:47:25 PM    /Library/Logs/DiagnosticReports/Kernel_2015-06-01-214725_[redacted].panic [Click for details]

        Jun 1, 2015, 09:46:45 PM    /Library/Logs/DiagnosticReports/Kernel_2015-06-01-214645_[redacted].panic [Click for details]

        May 29, 2015, 08:45:51 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-29-084551_[redacted].panic [Click for details]

        May 28, 2015, 06:36:54 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-28-183654_[redacted].panic [Click for details]

        May 28, 2015, 05:44:28 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-28-174428_[redacted].panic [Click for details]

        May 28, 2015, 09:37:49 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-28-093749_[redacted].panic [Click for details]

        May 27, 2015, 08:42:29 AM    /Library/Logs/DiagnosticReports/Kernel_2015-05-27-084229_[redacted].panic [Click for details]

        May 26, 2015, 06:09:43 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-26-180943_[redacted].panic [Click for details]

        May 26, 2015, 06:08:54 PM    /Library/Logs/DiagnosticReports/Kernel_2015-05-26-180854_[redacted].panic [Click for details]

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 3, 2015 11:45 AM in response to MatchooRS
    Level 9 (52,793 points)
    Mac OS X
    Jun 3, 2015 11:45 AM in response to MatchooRS

    Remove Sophos.  Though I have doubts. it may help.

     

    Have you recently installed a new battery in your MBP?  If so, what is the source?  Apple or a third party?

     

    Ciao.

  • by MatchooRS,

    MatchooRS MatchooRS Jun 3, 2015 11:48 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 3, 2015 11:48 AM in response to OGELTHORPE

    His is a Late 2008 15inch MBP, and the RAM isn't original, as its the same model RAM as mine, from Crucial Memory.

     

    His MBP has had no problem with his RAM, or my RAM.

  • by MatchooRS,

    MatchooRS MatchooRS Jun 3, 2015 11:59 AM in response to OGELTHORPE
    Level 1 (0 points)
    Jun 3, 2015 11:59 AM in response to OGELTHORPE

    Okay I'll remove Sophos when I'm home. Any reasoning?

    And the battery is third party, but is all the same specs as the original one, and as I mentioned, the problem was occurring with the original battery so I doubt it would be the battery.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 3, 2015 12:13 PM in response to MatchooRS
    Level 9 (52,793 points)
    Mac OS X
    Jun 3, 2015 12:13 PM in response to MatchooRS

    Sophos does appear on the kernel panic report and really is not essential for your MBP.  I admit I am grasping at straws here but you never know.

     

    I am mildly surprised that the RAM from your dad's MBP works in his since the specifications are not what is required for a 2008 MBP.

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2015 12:18 PM in response to MatchooRS
    Level 10 (208,044 points)
    Applications
    Jun 3, 2015 12:18 PM in response to MatchooRS

    You have the hardware fault covered by the extended warranty program. The logic board must be replaced. Anything else you do to try to solve the problem, especially anything that involves "etrecheck," is a complete waste of time.

  • by MatchooRS,

    MatchooRS MatchooRS Jun 3, 2015 1:05 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 3, 2015 1:05 PM in response to Linc Davis

    Okay thank you. Would they still honour it even though my battery is 3rd party? I have the original battery still but the warranty sticker is no longer there.

     

    Cheers!

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2015 1:08 PM in response to MatchooRS
    Level 10 (208,044 points)
    Applications
    Jun 3, 2015 1:08 PM in response to MatchooRS

    I don't know what they'll do. Regardless, the logic board has to go.

  • by MatchooRS,

    MatchooRS MatchooRS Jun 3, 2015 1:14 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 3, 2015 1:14 PM in response to Linc Davis

    Okay thank you, I'll pop in to the Apple Store tomorrow after work and enquire.

     

    Thanks again.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 3, 2015 1:30 PM in response to MatchooRS
    Level 9 (52,793 points)
    Mac OS X
    Jun 3, 2015 1:30 PM in response to MatchooRS

    Lind Davis' guess may very well prove to be correct but that will be verified by a test at the Apple store.  Bring a copy of the kernel panic report with you.

     

    ***********

     

    Ciao.

     

    <Edited by Host>

Previous Page 2