Q: i cannot access the itunes store

Hello there, ukmominusa.

When having issues connecting to the iTunes Store, the following Knowledge Base Article offers up some great recommendations for troubleshooting:

Can't connect to the iTunes Store - Apple Support

Before you begin

1. Make sure that you can access the Internet on your computer or device.
2. Make sure that your computer meets the iTunes minimum system requirements.
3. Make sure that your operating system is up to date:
   Mac: From the menu bar at the top of your computer screen, choose Apple () > Software Update to see if updates are available for your computer.

Fix issues on your computer

Mac

If you can't connect to the iTunes Store on your Mac, a software conflict or your Internet service provider (ISP) might be blocking your access. The steps below might help you fix the issue.

• Make sure that you have the latest versions of iTunes and Safari.
• If you have a firewall, your settings might prevent you from connecting to the iTunes Store. Learn how to configure your firewall.
• Connection issues are occasionally caused by keychain issues. Use Keychain First Aid to reset your keychain.
• If you see a specific error message, get more help with fixing the issue.

If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.