Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why is my computer so slow?

I'm hoping someone can help me figure out a way to get my computer "back up to speed." It's only 2 years old, and there is plenty of storage available. I believe I am only using 70% or so. I followed some advice i saw in the forum regarding etrecheck and ran it. Here is what the report says:

Problem description:

My mac is incredibly sow and I can’t figure out what’s wrong. Please help!


EtreCheck version: 2.2 (132)

Report generated 6/3/15, 3:32 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


The following internal tasks failed to complete:

/usr/bin/find /Library/Application Support -iname *.kext


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 3 days 17:37:57


Disk Information: ℹ️

APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 748.93 GB (242.72 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 749.30 GB Online


HL-DT-ST DVDRW GS31N


USB Information: ℹ️

Apple Inc. iPhone

Apple Computer, Inc. IR Receiver

Apple Inc. FaceTime HD Camera (Built-in)

TOSHIBA External USB 3.0 1 TB

EFI (disk2s1) <not mounted> : 210 MB

Christine's Backup (disk2s2) /Volumes/Christine's Backup : 999.86 GB (113.87 GB free)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] com.screenrecycler.driver.ScreenRecyclerDriver (1.4.13 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 - SDK 10.4) [Click for support]

[loaded] com.shapeservices.msm.driver.MSMFramebuffer (3.3.2 - SDK 10.6) [Click for support]

[loaded] com.shapeservices.msm.driver.MSMVideoDevice (3.3.2 - SDK 10.6) [Click for support]

[loaded] jp.co.toshiba.driver.ToExtCmd (1.0.2) [Click for support]


/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 - SDK 10.4) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 - SDK 10.4) [Click for support]


Problem System Launch Agents: ℹ️

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cmfsyncagent.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.EscrowSecurityAlert.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.pbs.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.recentsd.plist

[killed] com.apple.SafariCloudHistoryPushAgent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

[running] jp.co.Toshiba.autorun.plist [Click for support]

[failed] org.thebends.iphonedisk.mobile_fs_util.plist [Click for support]

18 processes killed due to memory pressure


Problem System Launch Daemons: ℹ️

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.awdd.plist

[killed] com.apple.cache_delete.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.iconservices.iconservicesd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.MobileFileIntegrity.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-monthly.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.sandboxd.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

[killed] org.cups.cupsd.plist

20 processes killed due to memory pressure


Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.divx.dms.agent.plist [Click for support]

[loaded] com.divx.update.agent.plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


Launch Daemons: ℹ️

[loaded] ag.shape.MSMToolHelper.plist [Click for support]

[failed] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]


User Launch Agents: ℹ️

[running] com.akamai.single-user-client.plist [Click for support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[failed] com.jdibackup.JustCloud.autostart.plist [Click for support] [Click for details]

[failed] com.jdibackup.JustCloud.notify.plist [Click for support] [Click for details]

[failed] com.mackeeper.MacKeeper.Helper.plist [Click for support]

[running] com.shoebox.launched.plist [Click for support]

[running] com.shoebox.launched.pliste [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

[running] com.zeobit.MacKeeper.Helper.plist [Click for support]


User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

DivX Web Player: Version: 3.2.4.1250 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update

Default Browser: Version: 600 - SDK 10.10

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

OVSHelper: Version: 1.1 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]


User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]


Safari Extensions: ℹ️

Buffer

Add To Amazon Wish List

Save to Pocket

Conduit Search for Safari

Pin It Button


3rd Party Preference Panes: ℹ️

Akamai NetSession Preferences [Click for support]

Déjà Vu [Click for support]

Flash Player [Click for support]

MacFUSE [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Tuxera NTFS [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 506.21 GB

Destinations:

Untitled [Local]

Total size: 999.86 GB

Total number of backups: 47

Oldest backup: 2013-10-08 15:45:48 +0000

Last backup: 2015-04-29 05:38:06 +0000

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 506.21 GB X 3)


Top Processes by CPU: ℹ️

5% AddressBookManager

3% com.apple.MediaLibraryService

1% AppleSpell(52)

1% bird

1% mdworker(7)


Top Processes by Memory: ℹ️

572 MB kernel_task

0 B askpermissiond

0 B CVMCompiler

0 B secinitd

0 B coreservicesd


Virtual Memory Information: ℹ️

24 MB Free RAM

3.97 GB Used RAM

1.13 GB Swap Used


Diagnostics Information: ℹ️

Jun 3, 2015, 03:08:46 PM /Library/Logs/DiagnosticReports/soagent_2015-06-03-150846_[redacted].cpu_resour ce.diag [Click for details]

Jun 3, 2015, 03:21:24 PM /Library/Logs/DiagnosticReports/soagent_2015-06-03-152124_[redacted].cpu_resour ce.diag [Click for details]


Can anyone help me figure out what can be done? I'm using my phone for what used to be simple tastks on my mac now 😟

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Jun 3, 2015 4:15 PM

Reply
2 replies

Jun 3, 2015 5:15 PM in response to Christine Rios

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Jun 3, 2015 5:20 PM in response to Christine Rios

Create a backup in case something goes wrong, then remove the "MacKeeper" scam product, and restart. See if there is any improvement. Assuming it's a recent version of MacKeeper, you can just drag the application to the trash, and it will ask you why you're deleting it. You can opt out of answering this question and then it should be put in the trash.

why is my computer so slow?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.