i have the anti-virus sophos on my mac.
it found no threats however it said it found an issue on my mac. any clue how to find and fix this issue???
my Mac has been really slow lately and often lags. as well as the internet switching on and off .
HELP
x
MacBook Pro, OS X Yosemite (10.10.3)
An anti-virus is not needed on a Mac.
Sophos can slowdown a Mac.
Remove Sophos.
http://www.sophos.com/en-us/support/knowledgebase/120838.aspx
Can you run EtreCheck and post the report here please?
EtreCheck: https://discussions.apple.com/docs/DOC-6173
This report will show other facts that may make the computer slow.
Best.
Problem description:
slow laptop and anti virus sophos detected an issue with the mac (sophos now deleted after advice from admin support)
EtreCheck version: 2.2 (132)
Report generated 6/3/15, 11:59 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Click the [Click to remove] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 525 - SN = W03294WTCD3LC
Video Information: ℹ️
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.9.5 (13F1077) - Time since boot: 2:17:2
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (400.53 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS41N
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Adware: ℹ️
Downlite, VSearch, Conduit, Trovi, MyBrand, Search ProtectAdware! [Click to remove]
Startup Items: ℹ️
MobileBrServ: Path: /Library/StartupItems/MobileBrServ
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.tidalpoolsoftware.macproxy.application.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.tidalpoolsoftware.macproxy.kext.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
ConduitNPAPIPlugin: Version: 1.0 - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
Conduit Search for Safari
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacProxy [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
37% storeagent
3% WindowServer
2% fontd
2% com.apple.WebKit.WebContent(5)
0% kextcache(3)
Top Processes by Memory: ℹ️
1.15 GB Google Chrome Helper(9)
426 MB kernel_task
229 MB com.apple.WebKit.WebContent(5)
188 MB Google Chrome
74 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
409 MB Free RAM
3.46 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jun 3, 2015, 09:40:46 PM Self test - passed
How to find and fix this issue???
