scmphoto
Level 1 (0 points)

Q: iMac blacked out - "Shut down because of a problem"

I woke my computer from sleep, and once I logged in, the screen blacked out and the computer restarted. Once it struggled to boot back up, it displayed a message saying "Shut down because of a problem." It didn't specify anything further, so I'm not sure where to go from here. I ran EtreCheck and I have the results, but honestly, I'm not exactly sure what I'm looking at...but I pasted it below. I recently updated to Yosemite and upgraded my RAM, but that seems to be checking out okay. Does anyone have any idea as to what caused this? My diagnostics at the bottom shows a repeat offender of something that continually crashed, but from their description, I have no idea what it is. Thanks in advance to anyone who can help!

 

Problem description:

Computer blacked out and restarted, saying “Your computer shut down because of a problem.”

 

EtreCheck version: 2.2 (132)

Report generated 6/3/15, 7:02 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    iMac (27-inch, Mid 2011) (Technical Specifications)

    iMac - model: iMac12,2

    1 2.7 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM1

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

    AMD Radeon HD 6770M - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software: ℹ️

    OS X 10.10.3 (14D136) - Time since boot: 0:26:32

 

Disk Information: ℹ️

    ST31000528AS disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (123.23 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5690H

 

USB Information: ℹ️

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Internal Memory Card Reader

    Apple Computer, Inc. IR Receiver

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Configuration files: ℹ️

    /etc/sysctl.conf - Exists

    /etc/hosts - Count: 2

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Application Support/HASP/kexts

    [not loaded]    com.aladdin.kext.aksfridge (1.0.2) [Click for support]

 

        /Library/Extensions

    [not loaded]    com.wacom.kext.ftdi (1 - SDK 10.10) [Click for support]

 

        /System/Library/Extensions

    [not loaded]    com.blackmagic-design.iokit.DeckLinkDriver (7.9.5) [Click for support]

    [not loaded]    com.blackmagic-design.iokit.DeckLinkHD_Driver (1.0.0) [Click for support]

    [not loaded]    com.wacom.kext.wacomtablet (6.3.11 - SDK 10.10) [Click for support]

 

        /System/Library/Extensions/CUDA.kext

    [not loaded]    com.nvidia.CUDA (1.1.0) [Click for support]

 

        /System/Library/Extensions/DeckLink_Driver.kext/Contents/PlugIns

    [not loaded]    com.blackmagic-design.iokit.DeckLinkFirmware (7.9.5) [Click for support]

 

        /Users/[redacted]/Downloads/Transmit.app

    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Click for support]

 

Startup Items: ℹ️

    CUDA: Path: /System/Library/StartupItems/CUDA

    Startup items are obsolete in OS X Yosemite

 

Problem System Launch Daemons: ℹ️

    [failed]    com.apple.mtrecorder.plist

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10000.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10001.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10002.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10003.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10004.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10005.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10006.plist [Click for support]

    [running]    com.blackmagic-design.DaVinciResolveDPDecoder.10007.plist [Click for support]

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [loaded]    com.nvidia.CUDASoftwareUpdate.plist [Click for support]

    [running]    com.wacom.wacomtablet.plist [Click for support]

    [loaded]    com.xrite.device.softwareupdate.plist [Click for support]

 

Launch Daemons: ℹ️

    [running]    com.adobe.adobeupdatedaemon.plist [Click for support]

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.adobe.SwitchBoard.plist [Click for support]

    [running]    com.aladdin.aksusbd.plist [Click for support]

    [failed]    com.aladdin.hasplmd.plist [Click for support] [Click for details]

    [failed]    com.apple.spirecorder.plist

    [running]    com.blackmagic-design.DeckLinkStartup.plist [Click for support]

    [failed]    com.edb.launchd.postgresql-8.4.plist [Click for support]

    [running]    com.xrite.device.xrdd.plist [Click for support]

    [loaded]    jp.co.canon.MasterInstaller.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]

    [running]    com.google.Chrome.framework.plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [running]    com.spotify.webhelper.plist [Click for support]

    [not loaded]    jp.co.canon.Inkjet_Extended_Survey_Agent.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    UNKNOWN  (missing value)

    Spyder3Utility    UNKNOWN  (missing value)

    i1ProfilerTray    UNKNOWN  (missing value)

    Dropbox    Application  (/Applications/Dropbox.app)

    Google Chrome    Application Hidden (/Applications/Google Chrome.app)

    WDDriveUtilityHelper    UNKNOWN  (missing value)

 

Internet Plug-ins: ℹ️

    WacomNetscape: Version: 1.1.1-1 [Click for support]

    Default Browser: Version: 600 - SDK 10.10

    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]

    WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 [Click for support]

    AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

    AdobePDFViewerNPAPI: Version: 10.1.14 [Click for support]

    Flash Player: Version: 17.0.0.169 - SDK 10.6 Outdated! Update

    QuickTime Plugin: Version: 7.7.3

    iPhotoPhotocast: Version: 7.0

    AdobePDFViewer: Version: 10.1.14 [Click for support]

    JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

 

3rd Party Preference Panes: ℹ️

    Blackmagic DeckLink  [Click for support]

    Flash Player  [Click for support]

    WacomTablet  [Click for support]

 

Time Machine: ℹ️

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 876.11 GB

    Destinations:

        My Book for Mac [Local]

        Total size: 3.00 TB

        Total number of backups: 23

        Oldest backup: 2015-01-24 12:16:04 +0000

        Last backup: 2015-06-03 01:33:03 +0000

        Size of backup disk: Excellent

            Backup size 3.00 TB > (Disk size 999.35 GB X 3)

 

Top Processes by CPU: ℹ️

         3%    fontd

         2%    WindowServer

         0%    taskgated

         0%    xrdd

         0%    askpermissiond

 

Top Processes by Memory: ℹ️

    939 MB    kernel_task

    246 MB    Google Chrome Helper(2)

    229 MB    mds_stores

    197 MB    Finder

    131 MB    mdworker(11)

 

Virtual Memory Information: ℹ️

    12.00 GB    Free RAM

    4.37 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    Jun 3, 2015, 07:01:49 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190149_[redacted].crash

    Jun 3, 2015, 07:01:28 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190128_[redacted].crash

    Jun 3, 2015, 07:01:18 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190118_[redacted].crash

    Jun 3, 2015, 07:00:58 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190058_[redacted].crash

    Jun 3, 2015, 07:00:38 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190038_[redacted].crash

    Jun 3, 2015, 07:00:07 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190007_[redacted].crash

    Jun 3, 2015, 06:59:47 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-185947_[redacted].crash

    Jun 3, 2015, 06:59:37 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-185937_[redacted].crash

    Jun 3, 2015, 06:28:25 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182825_[redacted].crash

    Jun 3, 2015, 06:28:15 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182815_[redacted].crash

    Jun 3, 2015, 06:28:04 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182804_[redacted].crash

    Jun 3, 2015, 06:27:34 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182734_[redacted].crash

    Jun 3, 2015, 06:26:32 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182632_[redacted].crash

    Jun 3, 2015, 06:26:22 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182622_[redacted].crash

    Jun 3, 2015, 06:25:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Spyder3Utility_2015-06-03-1825 54_[redacted].crash

    Jun 3, 2015, 06:25:50 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182550_[redacted].crash

    Jun 3, 2015, 06:25:40 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182540_[redacted].crash

    Jun 3, 2015, 06:18:15 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Spyder3Utility_2015-06-03-1818 15_[redacted].crash

    Jun 2, 2015, 08:59:53 PM    /Library/Logs/DiagnosticReports/Creative Cloud_2015-06-02-205953_[redacted].crash

    Jun 2, 2015, 08:59:53 PM    /Library/Logs/DiagnosticReports/AdobeCrashDaemon_2015-06-02-205953_[redacted].c rash

    Jun 2, 2015, 08:47:45 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Spyder3Utility_2015-06-02-2047 45_[redacted].crash

    Jun 1, 2015, 11:21:36 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232136_[redacted].crash

    Jun 1, 2015, 11:21:16 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232116_[redacted].crash

    Jun 1, 2015, 11:20:56 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232056_[redacted].crash

    Jun 1, 2015, 11:20:45 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232045_[redacted].crash

    Jun 1, 2015, 11:20:25 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232025_[redacted].crash

    Jun 1, 2015, 11:20:15 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232015_[redacted].crash

    Jun 1, 2015, 11:20:05 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232005_[redacted].crash

    Jun 1, 2015, 11:19:55 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231955_[redacted].crash

    Jun 1, 2015, 11:19:24 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231924_[redacted].crash

    Jun 1, 2015, 11:19:14 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231914_[redacted].crash

    Jun 1, 2015, 11:19:04 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231904_[redacted].crash

    Jun 1, 2015, 11:18:44 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231844_[redacted].crash

    Jun 1, 2015, 11:18:34 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231834_[redacted].crash

    Jun 3, 2015, 07:02:29 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190229_[redacted].crash

    Jun 3, 2015, 07:02:19 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190219_[redacted].crash

    Jun 3, 2015, 07:01:39 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190139_[redacted].crash

    Jun 3, 2015, 07:01:08 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190108_[redacted].crash

    Jun 3, 2015, 07:00:28 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190028_[redacted].crash

    Jun 3, 2015, 07:00:18 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190018_[redacted].crash

    Jun 3, 2015, 06:59:27 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-185927_[redacted].crash

    Jun 3, 2015, 06:27:24 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182724_[redacted].crash

    Jun 3, 2015, 06:27:14 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182714_[redacted].crash

    Jun 3, 2015, 06:27:03 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182703_[redacted].crash

    Jun 3, 2015, 06:26:53 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182653_[redacted].crash

    Jun 3, 2015, 06:26:42 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182642_[redacted].crash

    Jun 3, 2015, 06:25:21 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182521_[redacted].crash

    Jun 1, 2015, 11:21:46 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232146_[redacted].crash

    Jun 1, 2015, 11:21:06 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232106_[redacted].crash

    Jun 1, 2015, 11:20:35 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232035_[redacted].crash

    Jun 1, 2015, 11:19:45 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231945_[redacted].crash

    Jun 1, 2015, 11:19:35 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231935_[redacted].crash

    Jun 3, 2015, 07:02:09 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190209_[redacted].crash

    Jun 3, 2015, 07:01:59 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190159_[redacted].crash

    Jun 3, 2015, 07:00:48 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-190048_[redacted].crash

    Jun 3, 2015, 06:59:57 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-185957_[redacted].crash

    Jun 3, 2015, 06:59:17 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-185917_[redacted].crash

    Jun 3, 2015, 06:37:16 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Spyder3Utility_2015-06-03-1837 16_[redacted].crash

    Jun 3, 2015, 06:35:25 PM    Self test - passed

    Jun 3, 2015, 06:27:54 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182754_[redacted].crash

    Jun 3, 2015, 06:27:44 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182744_[redacted].crash

    Jun 3, 2015, 06:26:12 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182612_[redacted].crash

    Jun 3, 2015, 06:26:01 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182601_[redacted].crash

    Jun 3, 2015, 06:25:29 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182529_[redacted].crash

    Jun 3, 2015, 06:25:14 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-03-182514_[redacted].crash

    Jun 1, 2015, 11:21:26 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-232126_[redacted].crash

    Jun 1, 2015, 11:18:54 PM    /Library/Logs/DiagnosticReports/hasplmd_2015-06-01-231854_[redacted].crash

iMac, OS X Yosemite (10.10.3)

Posted on Jun 3, 2015 5:17 PM

Close
scmphoto

Q: iMac blacked out - "Shut down because of a problem"

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2015 6:13 PM in response to scmphoto
    Level 10 (208,037 points)
    Applications
    Jun 3, 2015 6:13 PM in response to scmphoto

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A GPU restart report has a name that begins with "Kernel" and ends in ".gpuRestart". Select the most recent of each. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by scmphoto,

    scmphoto scmphoto Jun 3, 2015 7:03 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 3, 2015 7:03 PM in response to Linc Davis

    Hello Linc, thanks for responding. Below is the contents of a crash report from the Diagnostics and Usage Information panel:

     

    Process:               hasplmd [498]

    Path:                  /usr/libexec/hasplmd

    Identifier:            hasplmd

    Version:               ???

    Code Type:             X86 (Native)

    Parent Process:        launchd [1]

    Responsible:           hasplmd [498]

    User ID:               0

     

    Date/Time:             2015-06-03 20:58:18.296 -0500

    OS Version:            Mac OS X 10.10.3 (14D136)

    Report Version:        11

     

     

    Time Awake Since Boot: 250 seconds

     

    Crashed Thread:        0

     

    Exception Type:        EXC_BREAKPOINT (SIGTRAP)

    Exception Codes:       0x0000000000000002, 0x0000000000000000

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

    Dyld Error Message:

      Symbol not found: _cthread_set_errno_self

      Referenced from: /usr/libexec/hasplmd

      Expected in: /usr/lib/libSystem.B.dylib

     

    Binary Images:

    0x8fe10000 - 0x8fe43e03  dyld (353.2.1) <06B1254D-9BB9-327C-BA15-8F18FFF97586> /usr/lib/dyld

    0x90008000 - 0x9000bfff  libdyld.dylib (353.2.1) <30CE0D0E-7E82-3CD5-92E7-9C1D6AD3327C> /usr/lib/system/libdyld.dylib

    0x90123000 - 0x901a0ff3  com.apple.framework.IOKit (2.0.2 - 1050.20.2) <84299E45-C5F3-365F-AC1B-0EAFF8057112> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

    0x901ab000 - 0x901adff7  libquarantine.dylib (76.20.1) <8694AC5A-7359-3CC6-8E93-CABFCC919D4B> /usr/lib/system/libquarantine.dylib

    0x90b8f000 - 0x90bc2fe3  libsystem_m.dylib (3086.1) <951F633F-57B7-398B-912F-F6ED4DB1C597> /usr/lib/system/libsystem_m.dylib

    0x90dba000 - 0x90dc3fff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib

    0x90eb6000 - 0x90ec2ff7  libkxld.dylib (2782.20.48) <A318FD58-B9BA-3548-A8C9-116DB33719A5> /usr/lib/system/libkxld.dylib

    0x90f67000 - 0x90f67fff  libunc.dylib (29) <CE960997-9D4A-3848-BAC7-B2255E6765FD> /usr/lib/system/libunc.dylib

    0x914cf000 - 0x914e0fff  libbsm.0.dylib (34) <C9F0C608-2794-3F6B-8078-583FC0046039> /usr/lib/libbsm.0.dylib

    0x914e1000 - 0x914e6ff7  libcompiler_rt.dylib (35) <6630682F-AB76-3E55-BE51-0A3E61B6CFC2> /usr/lib/system/libcompiler_rt.dylib

    0x9153b000 - 0x9153bfff  liblaunch.dylib (559.20.9) <A0885899-CDE9-3688-8C3C-B583E24090E0> /usr/lib/system/liblaunch.dylib

    0x92520000 - 0x92716fff  libicucore.A.dylib (531.48) <A1002DA8-DAA9-30E8-95AE-1BF575AC5AB5> /usr/lib/libicucore.A.dylib

    0x933d2000 - 0x933d9ff3  libunwind.dylib (35.3) <29D9343F-9A0A-3535-B0AE-E7CC761D95EE> /usr/lib/system/libunwind.dylib

    0x934f1000 - 0x934f7ff7  libsystem_trace.dylib (72.20.1) <5F23BE77-1C60-3859-B528-C6B3C184C95C> /usr/lib/system/libsystem_trace.dylib

    0x936d3000 - 0x936fcfff  libsystem_info.dylib (459.20.1) <91DEA2CC-26A7-32CD-ABC5-0B2754874E38> /usr/lib/system/libsystem_info.dylib

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  • by Linc Davis,

    Linc Davis Linc Davis Jun 3, 2015 7:13 PM in response to scmphoto
    Level 10 (208,037 points)
    Applications
    Jun 3, 2015 7:13 PM in response to scmphoto

    "Sentinel HASP License Manager" is a copy-protection rootkit installed along with some content-creation software such as "Quark Express." Some versions of it, or perhaps all, are incompatible with Yosemite. You'll either have to remove it, update it, or refer to the developer for support.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by scmphoto,

    scmphoto scmphoto Jun 5, 2015 1:02 PM in response to Linc Davis
    Level 1 (0 points)
    Jun 5, 2015 1:02 PM in response to Linc Davis

    That seemed to help quite a bit, until today. Now the computer won't even fully start -- it blacks out before it gets to the log in screen.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 6, 2015 11:34 AM in response to scmphoto
    Level 10 (208,037 points)
    Applications
    Jun 6, 2015 11:34 AM in response to scmphoto

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.

    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.

    Step 1

    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.

    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.

    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.

    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.

    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.

    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

    Step 2

    If the startup process stops at a plain gray screen with a movable cursor, then the login dialog may be active but not visible because of a bug. You might be able to log in by using the arrow keys or the cursor to select the password field and typing your password as usual.

    Step 3

    If Step 2 fails, the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.

    Step 4

    Sometimes a startup failure can be resolved by resetting the NVRAM.

    Step 5

    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.

    Step 6

    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.

    Step 7

    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.

    Step 8

    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.

    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.

    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    When you start up in safe mode, it's normal to see a progress bar. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.

    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)

    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.

    Step 9

    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.

    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.

    Step 10

    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  

    Step 11

    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.

    Step 12

    Do as in Step 11, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.

    Step 13

    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.

    Step 14

    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.