the wheel appears every time i open safari

Question

Level 1

4 points

the colored wheel appears every time and prevents safari from working on the internet.

It does not happen when i use firefox.

what can i do?

MacBook Air, Mac OS X (10.7.5)

Posted on Jun 4, 2015 4:42 AM

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Answer 1

Best reply

Level 6

8,588 points

If you can’t open webpages, take a look at this troubleshooting techniques suggested by Apple.

Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.

Open Safari - Preferences - Privacy - Remove All Website Data.

Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop.

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Answer 2

I've had this problem and contacted Apple Care. The suggested solution, which seems to work.

1. Quit all apps (don't just close - quit) including Safari.

2. Locate the "Library" folder on your hard disc root

3. Locate "Caches" folder in Library

4. Delete Caches folder

5. Empty Trash - various files will pop up as being "in use" - click on Continue until the trash is empty.

6. Restart the computer.

Job done.

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