Magic Mouse will not reconnect after sleep

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Level 1

8 points

Magic Mouse will not reconnect after sleep

I'm using a late 2013 21.5" iMac, running Yosemite 10.10.3 Recently purchased (last month)

Frequently after My iMac wakes from sleeping, my wireless keyboard connects, but magic mouse does not. I always turn my mouse off when I put my computer to sleep. To i wake my computer I press a button on the keyboard and then flip the switch to turn on the mouse, type my log-in password, log-on and wait for my mouse to connect. Sometime it does, usually it does not. It is getting frustrating. The only way i can get it to reconnect is by doing a hard reset. This time upon resetting my computer and reconnecting my mouse, all the gesture options have disappeared (including scrolling) and are not available in the system preferences as an option anymore.

I just bought this computer two weeks ago and my frustration level is growing. Any solutions or suggestions would be greatly appreciated.

Posted on Jun 4, 2015 5:20 AM

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Answer 1

seventy one

Level 7

27,460 points

Jun 4, 2015 7:07 AM in response to mdixon84

There is no need to turn your mouse off. Put the computer to sleep when you are finished and that is all. Try an SMC reset (see the link here) and from then onwards leave the mouse alone.

https://support.apple.com/en-gb/HT201295

And here is a link to general problems.

https://support.apple.com/en-gb/HT204621 I suspect you have interference from something in the vicinity and the above link may help you locate it. Do report back once you have had time to check it out.

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Answer 2

mdixon84 Author

Level 1

8 points

Jun 4, 2015 10:09 AM in response to seventy one

I was told to manually shut off the mouse to save batteries by the sales associate, it's good to know i don't have to worry about that. I tried the support pages a little bit. I did the reset thing and it has not worked. My mouse will still not scroll. Now I have I have realized that my keyboard is not working correctly. The function keys do not work and when i press the volume down button it moves open windows off to the side to view the desktop. This is getting increasingly annoying. Is it possibly I have a virus on this computer already or something?

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Answer 3

mdixon84 Author

Level 1

8 points

Jun 4, 2015 10:19 AM in response to seventy one

When I open my keyboard preferences and go to shortcuts and then display, the brightness adjusting buttons are now default set to "F14" and "F15" which are keys that do not even exist on my keyboard.

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Answer 4

seventy one

Level 7

27,460 points

Jun 4, 2015 10:27 AM in response to mdixon84

Be re-assured, you don't have a virus. It is a matter of setting up the mouse correctly. Where did you buy the iMac from?

Because I do not have Yosemite (or 10.7, 10.8 or 10.9, for that matter) I am not able to help you a great deal. My OS is Snow Leopard, long before yours. If you bought it from a store, it is not unreasonable for you to expect they will look at it after so short a time since purchase. I think all that is needed is for someone to re-set the mouse as if it was being done from scratch.

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Answer 5

Jun 4, 2015 10:31 AM in response to mdixon84

Try resetting the PRAM.

Barry

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Answer 6

mdixon84 Author

Level 1

8 points

Jun 4, 2015 10:31 AM in response to seventy one

I got the computer from Best Buy. I just don't understand why yesterday everything was normal and today nothing works correctly. If i have to I can take the computer in to them, but I feel as if there should be an easier solution than packing up my computer and driving it over to the store.

Thank you for your help so far.

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Answer 7

mdixon84 Author

Level 1

8 points

Jun 4, 2015 10:37 AM in response to Barry Hemphill

Thank you Barry. This solved my problem.

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Answer 8

Jun 4, 2015 10:54 AM in response to mdixon84

Glad to help. Troubleshooting from long range is frequently try and try again 😉

Seventy one, by the by, is most helpful to people in this forum 🙂

Barry

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