TheTimeTraveller
Level 1 (4 points)
iPad

Q: Macbook Pro won't turn on

I have a MacBook Pro Early 2013 Retina. 2 weeks ago I fell asleep when I was using the MacBook. I woke up and saw that it was turned off, I tried to turn it on but it didn't work. Since I had a pending work I got another laptop and finished it. After 3 days I went to the Apple service centre to get it fixed. When I went there and took my macbook out to explain the problem I was surprised that it showed the battery low image (green battery blinking animation) and I realised it had woken up and I need to charge it. So I took it back home and charged it and it worked.

 

Yesterday again while working I dozed off and woke up in the morning to see the macbook turned off again. I realise that its the same problem but I don't want to wait for 2 days for the battery to drain and then it switches off so that I can charge again. One way to solve it, I believe would be to open the macbook bottom cover and remove and reinsert the battery connector to the motherboard. But I don't have the screwdriver to open the macbook casing as they are not the normal screws and are P5 pentalobe screws. I don't have the screw set so I'm wondering if there is any other way to do it. I tried holding the power switch for 15 seconds (used to work on PCs) and then press it again to see if that worked but in vain. The power switch does nothing and the macbook looks pretty much dead now. How to fix this?

MacBook Pro, OS X Yosemite (10.10), Retina Early 2013

Posted on Jun 4, 2015 11:08 AM

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TheTimeTraveller

Q: Macbook Pro won't turn on

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  • by pedro d,Helpful

    pedro d pedro d Jun 6, 2015 11:16 AM in response to TheTimeTraveller
    Community Specialists
    Jun 6, 2015 11:16 AM in response to TheTimeTraveller

    Hello there, TheTimeTraveller.

     

    When troubleshooting your MacBook not waking from sleep, the following Knowledge Base article offers some great steps for troubleshooting that might help you avoid having to go to the Apple Store again:

     

    OS X: When your Mac doesn't sleep or wake - Apple Support

     

    Your computer cannot wake from sleep

    Make sure your computer isn't powered off by pressing the power key for one second.

    If you're using an external display, make sure your display is not powered off or unplugged.

    If you are using a Mac notebook:

    • Make sure the computer's battery is charged. Try connecting the power adapter to the computer, then press the power button for one second to see if the computer powers on.
    • Make sure the AC power cord is connected securely to the power outlet, and that the outlet it is working correctly. Confirm the power adapter or cable is attached firmly.
    • If your computer is plugged into a power strip, make sure the power strip is not turned off. Check to make sure other items connected to the power strip are receiving power.
    • Confirm the right power adapter is connected on Mac notebook computers. If a lower wattage power adapter is used than the one that came with your Mac, it may not provide enough power to charge the battery while the computer is powered on. Make sure there is no debris in the MagSafe port that might prevent charging. When your MagSafe cable is connected properly, you should see a green or orange light on the connector.

    Reset SMC

    The System Management Controller (SMC) is involved in managing power on your computer. Reset the SMC on your Mac if you are having difficulty sleeping or waking your computer.

    Reset NVRAM/PRAM

    Nonvolatile RAM (NVRAM)/Parameter RAM (PRAM) stores some power-related settings.Try resetting NVRAM/PRAM if you are having difficulty sleeping or waking your computer.

    Test with external devices disconnected

    Some external devices can prevent your computer from sleeping. Try disconnecting items other than your Apple keyboard or mouse from the built-in USB, Thunderbolt and Firewire ports on your Mac. If this resolves the issue, try reconnecting your external devices one at a time until you find the device preventing sleep or wake. Check the documentation that came with the device, or contact the device manufacturer for more information.

     

    If the MacBook is completely off, and wont power on, then this article may be more practical:

     

    If your Mac won't turn on - Apple Support

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by TheTimeTraveller,

    TheTimeTraveller TheTimeTraveller Jun 9, 2015 1:54 PM in response to pedro d
    Level 1 (4 points)
    iPad
    Jun 9, 2015 1:54 PM in response to pedro d

    Thanks. My friend had a tool box for opening the Macbook Pro Retina model. Was able to use that to remove the battery connector and re-insert it. And that fixed the issue.
    Thanks for the reply anyway

  • by spudnuty,

    spudnuty spudnuty Jun 9, 2015 2:33 PM in response to TheTimeTraveller
    Level 5 (7,097 points)
    Mac OS X
    Jun 9, 2015 2:33 PM in response to TheTimeTraveller

    Yes, sometimes the keyboard SMC reset doesn't work. Doing a "hard reset" often does the trick.

    This would be for a "no start" scenario but basically it's the old SMC reset when you had a battery you could remove.