AirPrint not working after move

Question

Level 1

39 points

AirPrint not working after move

We recently moved. Before that I could print from my iPhone and iPad using AirPrint. No problem. After the move I can't get AirPrint to work on either device.

I have an Epson Artisan 730 printer (no change). I can print from my computer using either a USB or wireless connection, and I can scan using the wired connection. So that's all working OK.

My computer, iPhone, iPad, and printer are all signed into the same WiFi network. Attempting to print from either the phone or pad returns the message, "No AirPrint printers found." I also restarted my phone, just in case. Didn't help.

iPhone 6, iOS 8.3

Posted on Jun 4, 2015 3:40 PM

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Answer 1

JimHdk

Level 7

28,898 points

Jun 4, 2015 6:17 PM in response to gswank2

If your printer supports AirPrint but does not work then:

Your printer might need a firmware update

Your printer must be on the same WiFi network

Your router must support Bonjour (Zero-configuration networking).

Troubleshooting:

Turn Off iPad, WiFi router (remove from power), and Printer (remove from power).

Turn on WiFi router

Wait 30 seconds

Turn on printer

Wait 30 seconds

Turn on iPad

Try to print.

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Answer 2

gswank2 Author

Level 1

39 points

Jun 5, 2015 10:59 AM in response to JimHdk

Thanks. Based on your suggestions, this may be an unsolvable problem—at least until we have a power outage. I live in an apartment building, with the WiFi supplied with the building. IOW I don't have access to the router to turn it off.

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