Re-lock iPhone

Question

Level 1

8 points

Re-lock iPhone

First, I bought an unlocked iPhone 6 with fully price (contact-free) and yes it's unlocked and I can use any GSM SIM card and then my iPhone had hardware problem and Apple replaced me a new iPhone but that new iPhone became locked. I asked Apple and they said I needed to contact right directly to the carrier company. I bought from Apple Store so where else I could go? The below is some of the info of the iPhone that got this problem.

Model: SVC,IPHONE 6,MM,16GB,GOLD,WUR

Initial Activation Policy Description: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy
Next Tether Policy Details: 2320 - US GSM/VZW iPhone 6/6 Plus Service Policy
Lock Status: Locked
This IMEI has replacement information

iPhone 6, iOS 8.3

Posted on Jun 4, 2015 9:50 PM

Reply

Answer 1

Rudegar

Level 10

180,648 points

Jun 5, 2015 3:48 AM in response to Tolaato

this is a user helping user group we are users like you but

complain if you send an unlocked phone to repair and got a locked phone back as replacement they cheated you

the price difference between a factory unlocked phone and a locked phone is huge! it's like your mechanic giving you a fiat in return because your bmw was not worth fixing

https://www.apple.com/feedback/iphone.html

http://www.apple.com/contact/

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Answer 2

Tolaato Author

Level 1

8 points

Jun 5, 2015 5:58 AM in response to Rudegar

I Paid full price for the unlocked iPhone so this iPhone is supposed to be unlocked at any situation. I've already spent my time to get my iPhone replaced and I don't have much time to call and beg you for the unlock. Apple, you have to put your responsibility in mind. Anyone, anything can bring this to Apple, please. It's not fair for me as your value and loyal customer.

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Answer 3

KiltedTim

Level 10

226,080 points

Jun 5, 2015 6:11 AM in response to Tolaato

Where, exactly, did you buy the original phone? It sounds like you bought a hacked phone from a gray market reseller. When it was replaced, the replacement phone was locked as the original phone should have been.

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Answer 4

Tolaato Author

Level 1

8 points

Jun 5, 2015 7:27 AM in response to Chris CA

II've been to the Apple Store and they asked me to go to the carrier company then what I bought an unlocked iPhone from there so where you want me to go? Apple should have unlocked database system and check then work on it, you should not leave this behind.

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