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All replies
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Helpful answers
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Jun 7, 2015 1:54 PM in response to proteesby jeremy_v,Greetings protees,
Thank you for contributing to the Apple Support Communities.
It appears that your Apple Watch may not be using the available Wi-Fi network when your iPhone is out of Bluetooth range. There are some steps that can help troubleshoot the situation in About Bluetooth and Wi-Fi on Apple Watch.
First, make sure your Wi-Fi router meets these requirements:
Compatible Wi-Fi for Apple Watch
Your Apple Watch can connect to a Wi-Fi network:
- If your iPhone, while connected to your watch with Bluetooth, has connected to the network before
- If the Wi-Fi network is 802.11b/g/n 2.4GHz
For example, Apple Watch won't connect:
- To 5GHz Wi-Fi, or public networks requiring logins, subscriptions, or profiles
- If your paired iPhone has never connected to that network before
If it does, try these steps next:
If you need help with your connection
- Move your Apple Watch and paired iPhone close together, to make sure they're in range.
- On your iPhone, swipe up to open Control Center.
- Make sure that Wi-Fi and Bluetooth are turned on.
- Restart your Apple Watch and iPhone.
- Unpair your devices. Then pair them again.
Best Regards,
Jeremy
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Jun 7, 2015 2:43 PM in response to proteesby papjo,As stated above as long as you have a 2.4GHz network that the phone has previously joined the watch should join it as well. You can test it by shutting off your phone and then sending a message to someone. You can use Messages and Siri on the watch on wifi alone without the phone. I'm not sure if there's another function but those two work.
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Jul 3, 2015 6:42 AM in response to papjoby dizzychoonz,as above. was having no luck connecting to network ( 5g) so reconnected the phone to the 2.4g network.. then the watch saw it and functioned..then i reconnected the phone to the 5g .. so as far as i know ..
phone is on 5g and watch is using the 2g. (virgin media box) all seems to be ok as ive switcxhed off the phone and the watch is working as it should
