HT201089: Request and make purchases with Ask to Buy

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zcostilla

Q: How many users approve IAP through family sharing but don't get their content delivered?

We've been going back and forth with the developer Wargaming over in-app purchases approved through family sharing.  We never get the content.  This is the only game my sons and I play together.  They like to get rewarded with iTunes cards, but the younger ones need approval, as family sharing is intended.  My wife and I approve the purchases but Apple has to refund them because they never deliver the content, even though funds were transferred.  I was wondering if this affects anyone else at all, and if so, which apps.

 

FOr our issue, it has been ongoing since iOS 8 came out last fall.  I've had several tickets opened and closed.  Each time, I've had to get purchases refunded.  The only work-around is to go into iCloud and toggle the slider to allow them to make purchases without approval.  Then after the content is delivered, I have to go back to iCloud and toggle back again.  This process was given to me by iTunes support after a two-hour phone call back in December.

 

Zac

Posted on Jun 5, 2015 8:01 PM