HT204517: Use the Activity app on your Apple Watch

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ATNewby

Q: Lost all my Apple Watch Activity history after broken iPhone.

Is there any way to retrieve my activity history?

 

My iPhone 6 screen partially broke.  Being proactive, I decided to unpair the apple watch from the broken phone before getting my replacement iPhone 6.  Then paired my Apple Watch with the replacement iPhone 6.  I had at that point started from scratch on the Apple Watch as if I just opened it from the box.  All my settings were defaulted and no activity history.

 

I decided to restore my broken iPhone’s backup over the replacement iPhone which was a very recent backup.  Then when opening the iPhone Apple Watch app, was instructed to RESET the apple watch from the Apple Watch settings app.  Once I did that, I paired the apple watch with my replacement phone.

 

I was asked to “restore” my apple watch and I selected YES.  Once I did that, it synched up with my iPhone and all my settings for my apple watch were back the way they were before, including my glance views and home screen/clock settings.

 

Unfortunately, zero Activity history was maintained.  Is there any way to retrieve my activity history?

Apple Watch, Watch OS 1.0.1, Apple iPhone 6 iOS 8.3

Posted on Jun 6, 2015 8:23 AM

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Q: Lost all my Apple Watch Activity history after broken iPhone.

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  • by RCMTexas,

    RCMTexas RCMTexas Aug 4, 2015 11:35 AM in response to tdtakeuchi
    Level 1 (0 points)
    Aug 4, 2015 11:35 AM in response to tdtakeuchi

    I agree.  Disappointed with lack of warning.  Not worth using until this is fixed.  I have lost connectivity more than 4 times and this is the first time I lost data due to restoring iPhone and Watch.

  • by thfk,

    thfk thfk Aug 5, 2015 2:30 AM in response to papjo
    Level 1 (0 points)
    Aug 5, 2015 2:30 AM in response to papjo

    Thank you papjo.  Thorough answer.  It still leaves me unhappy with Apple.  How is a regular user supposed to know that?  Why are the two back-ups different?  Why only if encrypted?  Why refer to the "i" symbol that doesn't exist (when trying to do a match manually)?  Why no actual help or instructions at all?  And so on.  I now know why I lost all my data, good.  But I've still lost it.

  • by wesmack,

    wesmack wesmack Aug 12, 2015 9:12 AM in response to ATNewby
    Level 1 (0 points)
    Aug 12, 2015 9:12 AM in response to ATNewby

    Hi, not sure if this helps But I have been using the health app and personalized it for certain health issues. tracking my glucose level etc.  I lost everything once and was so upset.  I poured through the notes and realized I had not setup to backup health in iCloud.  I bit the bullet and set it all up again and yesterday my iPhone died, I was able to get it running but did a complete restore.  No health data.  bummer.  tried again, no health data. now I'm ****** off.  Learned about the need to turn on encryption for iTunes backup (makes a lot of sense for security) but I used iCloud and understood I was covered.  Then I thought for a minute.  It seems that I was attached to my mac so no matter what I did my restores were coming from the iTunes backup, not my iCloud.  I did Settings > General > Reset > Erase All Content and Setting on my iPhone while it was not connected to my mac and it asked where to restore from and I pointed to a iCloud backup and bingo bango I restored my health data.  Yea Me!

  • by NJKNC,

    NJKNC NJKNC Oct 21, 2015 7:34 AM in response to John Galt
    Level 1 (0 points)
    Oct 21, 2015 7:34 AM in response to John Galt

    Sorry to resurrect an old thread, but the https://support.apple.com/en-us/HT204518 page is a little confusing. Do all of the iPhone iCloud / encrypted backups include the Apple Watch data, or only the backups done when the Apple Watch has been unpaired from the phone?

     

    If it's the latter, that's obviously not great. Who wants to unpair/repair their watch constantly just to get a complete backup?

     

    Also, it'd be wonderful if they'd fix the iCloud backups. The whole thing is moot since I didn't know about the encrypted/unencrypted difference in backups, and I didn't have the option to use the iCloud backup! I'm seriously not pleased about losing 4 months of Activity data. Though at least it wasn't a couple years' worth.

  • by papjo,

    papjo papjo Oct 21, 2015 7:47 AM in response to NJKNC
    Level 2 (172 points)
    iPad
    Oct 21, 2015 7:47 AM in response to NJKNC

    When I've unpaired my watch ( I got a new phone ) a backup was created and when I went to pair it with the new device I was offered every backup that had been done for my watch so I picked the latest one. You can delete the older ones but apparently they are all stored somewhere.

     

    I later had to perform a restore of my phone for various issues. All Health and Activity data from when I first got my watch was restored in the process. So you will get all your data back without worrying about the watch backups.

     

    Also when when I first got my new phone and set it up by a restore from the previous phone's backup all the existing Health and Activity data both from the phone itself as well as any sourced from the watch was now on my new phone.

  • by Newtoness5,

    Newtoness5 Newtoness5 Nov 23, 2015 10:48 AM in response to papjo
    Level 1 (0 points)
    Nov 23, 2015 10:48 AM in response to papjo

    I just had to reset my iPhone.  Had a "back-up" in iTunes.  Got all of my information back except for the Activity Ap History.  Lost all that fitness data from May 2015 till now. It would be a good idea to let people know of this gliche.  That's an awful lot of fitness information to have lost. Shame on Apple for not letting us know about this.

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