My Safari keeps crashing with the spinning wheel of death. Can anyone help me

Question

My Safari keeps crashing with the spinning wheel of death. Can anyone help me

I get the spinning wheel of death every time I open safari now. I saw on another thread that i should download and run EtreCheck. I have done that and got the report below. Anyone got any idea what I can do to fix this?

Thanks!

Problem description:

Safari crashes with the spinning wheel of death every time I open it. Any ideas what to do?

EtreCheck version: 2.2 (132)

Report generated 6/7/15 10:29 PM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

The following internal tasks failed to complete:

/usr/sbin/system_profiler -xml SPApplicationsDataType

/usr/sbin/system_profiler -xml SPExtensionsDataType

Hardware Information: ℹ️

iMac (20-inch, Early 2009) (Verified)

iMac - model: iMac9,1

1 2.66 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ℹ️

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1680 x 1050

System Software: ℹ️

Mac OS X 10.7.5 (11G63b) - Time since boot: 2:28:38

Disk Information: ℹ️

Hitachi HDT721032SLA380 disk0 : (320.07 GB)

disk0s1 (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 319.21 GB (88.61 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GA11N

USB Information: ℹ️

Seagate BUP Slim SL 1 TB

disk1s1 (disk1s1) <not mounted> : 210 MB

Seagate Backup (disk1s2) /Volumes/Seagate Backup : 999.86 GB (778.46 GB free)

Apple Inc. Built-in iSight

Apple Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Kernel Extensions: ℹ️

/Library/Application Support/MacKeeper/AntiVirus.app

[loaded] net.kromtech.kext.AVKauth (2.3.8 - SDK 10.10) [Click for support]

[not loaded] net.kromtech.kext.Firewall (2.3.8 - SDK 10.10) [Click for support]

/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]

[loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]

[loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]

Problem System Launch Daemons: ℹ️

[running] com.seagate.TBDecorator.plist [Click for support]

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[failed] com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]

[running] com.canon.MFManager.plist [Click for support]

[running] com.flipvideo.FlipShare.AutoRun.plist [Click for support]

[loaded] com.intego.backupassistant.agent.plist [Click for support]

[running] com.rim.BBAlbumArtCacher.plist [Click for support]

[running] com.rim.BBLaunchAgent.plist [Click for support]

[running] com.teamviewer.teamviewer.plist [Click for support]

[running] com.teamviewer.teamviewer_desktop.plist [Click for support]

[running] com.trusteer.rapport.rapportd.plist [Click for support]

[running] com.xerox.scan.workcentre6605.ButtonListenerAgent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[running] com.intego.BackupAssistant.daemon.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[running] com.rim.BBDaemon.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[running] com.teamviewer.teamviewer_service.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

[running] com.zeobit.MacKeeper.AntiVirus.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist [Click for details]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]

[running] com.seagate.dashboard.plist [Click for support]

[running] com.zeobit.MacKeeper.Helper.plist [Click for support]

User Login Items: ℹ️

uHD-Agent UNKNOWN (missing value)

iTunesHelper UNKNOWN (missing value)

Skype UNKNOWN (missing value)

Skype Application (/Applications/Skype.app)

CrossOver CD Helper UNKNOWN (missing value)

bomgar-scc-20121126-143424 UNKNOWN (missing value)

Dropbox Application (/Applications/Dropbox.app)

Knowhow Cloud Application (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Safari Application (/Applications/Safari.app)

Mail Application (/Applications/Mail.app)

BlackBerry Device Manager Application Hidden (/Library/Application Support/BlackBerry/BlackBerry Device Manager.app)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.3.5.4 [Click for support]

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]

AdobePDFViewerNPAPI: Version: 11.0.11 - SDK 10.6 [Click for support]

Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.188 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.1

CitrixICAClientPlugIn: Version: 11.1.0 [Click for support]

SharePointBrowserPlugin: Version: 14.5.1 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.11 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: Unknown

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Picasa: Version: 1.0 - SDK 10.4 [Click for support]

Safari Extensions: ℹ️

donation reminder

3rd Party Preference Panes: ℹ️

3ivx MPEG-4 [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Paragon NTFS for Mac ® OS X [Click for support]

Seagate Dashboard for Mac OSX [Click for support]

Trusteer Endpoint Protection [Click for support]

Xerox WorkCentre 6605 [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

18% Knowhow Cloud

5% firefox

5% Seagate Dashboard

4% WindowServer

3% Finder

Top Processes by Memory: ℹ️

3.01 GB Seagate Dashboard

516 MB firefox

188 MB Knowhow Cloud

147 MB iTunes

123 MB Finder

Virtual Memory Information: ℹ️

85 MB Free RAM

7.92 GB Used RAM

12.06 GB Swap Used

Diagnostics Information: ℹ️

Jun 7, 2015, 10:23:29 PM /Users/[redacted]/Library/Logs/DiagnosticReports/WebProcess_2015-06-07-222329_[ redacted].crash

Jun 7, 2015, 07:45:53 PM Self test - passed

Jun 5, 2015, 06:43:30 PM /Library/Logs/DiagnosticReports/iTunes_2015-06-05-184330_[redacted].hang

Jun 7, 2015, 08:05:50 PM /Library/Logs/DiagnosticReports/Safari_2015-06-07-200550_[redacted].hang

iMac, 20"

Posted on Jun 7, 2015 2:34 PM

Reply

Answer 1

Jun 7, 2015 2:54 PM in response to Richy Rich 2010

Requested that a HOST move your post to the Safari forum.

Reply

Answer 2

Klaus1

Level 9

52,879 points

Jun 7, 2015 3:12 PM in response to Richy Rich 2010

You have installed the dreaded MacKeeper.

Do not install MacKeeper (and how to uninstall it if you have):

https://discussions.apple.com/docs/DOC-6221

It contains a major security flaw, recently noted:

http://www.macnn.com/articles/15/05/08/contentious.utility.ignored.apple.guideli nes.created.zero.day.exploit.128538/

There is currently a class-action against MacKeeper:

http://www.macworld.com/article/2927032/ads-for-mackeeper-refunds-will-run-on-fa cebook.html#tk.nl_mwbest

(Please note that references to the original developers, Zeobit, also now refer to Kromtech Alliance Corp, who acquired MacKeeper and PCKeeper from ZeoBit LLC in early 2013.)

Reply

Answer 3

Jun 8, 2015 1:13 AM in response to Klaus1

Thanks Klaus1. I have had MacKeeper for a few years and was not aware of this problem (also, the problem has not happened from the outset of installing it and is more recent). If I uninstall it, is there another security and utility programme that I should install instead?

Reply

Answer 4

Klaus1

Level 9

52,879 points

Jun 8, 2015 3:44 AM in response to Richy Rich 2010

You do not need any such third-party applications:

Viruses, Trojans, Malware - and other aspects of Internet Security

Reply

Answer 5

Allan Jones

Level 9

78,728 points

Jun 8, 2015 5:41 AM in response to Richy Rich 2010

1)Uninstall all the Seagate softeare. Time Machine does not require it to work properly and the report shows it is slowing your computer:

Top Processes by Memory: ℹ️

3.01 GB Seagate Dashboard

516 MB firefox

2) Trusteer Endpoint protection has never worked without issues on Macs: http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

3) Remove all Intego software.

4) If you do not have a Blackberry device, uninstall all the RIM/Blackberry items

Reply

Answer 6

D.Cohen

Level 6

8,618 points

Jun 8, 2015 5:51 AM in response to Richy Rich 2010

If you can’t open webpages in Safari, take a look at this troubleshooting techniques suggested by Apple.

https://support.apple.com/en-us/HT204098

Go to Safari menu (At the very top right side of your screen next to Apple icon), choose "Quit Safari"

press "Shift" button and while holding this button on your keyboard single click on the Safari icon on your Dock.

Open Safari - Preferences - Privacy - Remove All Website Data.

Go menu with Option (Alt) key pressed - Library - locate Safari folder and move it to your desktop.

Also, you may try this:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disc and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Hope this helps!

Reply

Answer 7

Jun 8, 2015 6:02 AM in response to Klaus1

Thanks Klaus1. I have deleted MacKeeper and it all seems to be working well now.

Reply

Answer 8

Jun 8, 2015 7:26 AM in response to Allan Jones

Thanks for your help Allan. It seemed to be working fine once I uninstalled Mackeeper (per previous advice). However, I have also followed your advice and deleted Intego and switched off Trusteer Endpoint. I can't seem to remove Seagate as it says it is in use (even after i have disconnected the backup drive and closed the Seagate Dashboard), and I can't seem to find the BB software you referred to in order to uninstall that (I no longer have a BB). I assume this won't be critical?

Reply

Answer 9

Jun 8, 2015 7:27 AM in response to D.Cohen

Thanks D.Cohen. It all seems to be working at the moment following the previous advice but i will note your advice and do that next if it stops working again.

Reply