Janeyc25

Q: My iPhone 6 was hacked last week and I still can't use my message app! Please help

My iPhone 6 was hacked with that message thing last week and I still can't access my message app. It just shuts itself if I try to use it.

iPhone 6

Posted on Jun 7, 2015 7:12 PM

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Q: My iPhone 6 was hacked last week and I still can't use my message app! Please help

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  • by alex_h1,

    alex_h1 alex_h1 Jun 9, 2015 2:18 PM in response to Janeyc25
    Community Specialists
    Jun 9, 2015 2:18 PM in response to Janeyc25

    Hello Janeyc25,

     

    Thanks for using Apple Support Communities.

     

    From your post I understand that someone has sent you a text message with a specific series of characters, resulting in the Messages app quitting unexpectedly.  This does not indicate that your device was compromised in any way, just that you were sent a message with these specific characters.  To re-open the Messages app, you can use the steps below.

     

    1. Ask Siri to "read unread messages."
    2. Use Siri to reply to the malicious message. After you reply, you'll be able to open Messages again.
    3. If the issue continues, tap and hold the malicious message, tap More, and delete the message from the thread.

    If Messages quits unexpectedly after you get a text with a specific string of characters - Apple Support

     

    Take care,

    Alex H.