New Iphone 6 hangs and shuts down

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New Iphone 6 hangs and shuts down

Recently I've got a new Iphone 6 since week. So far it hanged more than 5 times. black screen comes and the Iphone shuts down. and if I tried to reopen it at the moment, it will not respond. I have to leave it for 1 hour at least then reopen again.

This happens in normal behaviour usage, for example during opening chrome, whatsapp, FB messenger, etc.

The last time, the iphone didn't open even after 12 hours, so I reopened it by clicking power button with home button for 10 seconds.

Any suggestions?

Thanks

iPhone 6, iOS 8.3, Bought from Etisalat UAE

Posted on Jun 7, 2015 9:28 PM

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Answer 1

AppleJoe

Community Manager

Jun 9, 2015 2:48 PM in response to Umar.Mukthar

Hello Umar.Mukthar,

Welcome to the Apple Support Communities!

I understand that your iPhone has been restarting and shutting down randomly while you use it. For this situation, I would suggest reading over the information in the attached article below for information on how to proceed.

If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support

Have a great day,

Joe

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Answer 2

Oct 22, 2015 1:39 PM in response to AppleJoe

same issue but lock button doesnt work

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