Heidigd1
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Q: Touch ID doesn't work after ios 8.3 upgrade on iPhone 5S. My fingerprint disappeared and it won't save a new one for me.

Touch ID doesn't work after ios 8.3 upgrade on iPhone 5S. My fingerprint disappeared and it won't save a new one for me. The option is there however the touch ID screen where you put your finger won't stay on the screen, it automatically moves over to the failed screen. "Add a Fingerprint" also does not do anything when I touch it.  Is there a fix for that?

iPhone 5s, iOS 8.3

Posted on Jun 8, 2015 2:16 PM

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Heidigd1

Q: Touch ID doesn't work after ios 8.3 upgrade on iPhone 5S. My fingerprint disappeared and it won't save a new one for me.

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  • by Allen A,

    Allen A Allen A Jun 10, 2015 1:42 PM in response to Heidigd1
    Community Specialists
    Jun 10, 2015 1:42 PM in response to Heidigd1

    Howdy Heidigd1,

     

     

    The steps outlined below can help get Touch ID to work properly on your iPhone.

     

     

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
    3. Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring. If it does, remove the case or screen protector and try again.
    5. Tap Settings > Touch ID & Passcode and make sure that iPhone Unlock or iTunes & App Store is on. Also make sure that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for help.

    Use Touch ID on iPhone and iPad
    https://support.apple.com/en-us/HT201371

     

     

    Sincerely,

    Allen