Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac os yosemite not recognizing my iPad when connected via USB

I'm running 10.10.3 yosemite and latest update to iPad 8.3, with iTunes 12.1.2.07

Cannot seem to get the Mac desktop to see the iPad.

I sync'd with iTunes my iPhone just fine! But the iPad does not want to show.

I reset ..RAM...

I already unplugged all usb devices, and retried just that one. No go.



HELP! Cannot find any info or where to look.

iPad, iOS 8.3, iTunes 12.1.2.07

Posted on Jun 8, 2015 6:16 PM

Reply
11 replies

Jun 8, 2015 6:26 PM in response to scrappingtechiemom

Please test after taking each of the steps below that you haven't already tried. Back up all data before making any changes.

1. Follow the directions in this support article.

2. If you subscribe to iTunes Match, then on the device select

Settings ▹ iTunes & App Store ▹ iTunes Match: Off

and try again. Re-enable iTunes Match if the sync succeeds. (Credit for this solution to ASC member Blue Velvet.)

3. Skip this step if you're not running OS X 10.9 ("Mavericks") or later. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data.

Please triple-click anywhere in the line below on this page to select it:

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

Wait for a new line ending in a dollar sign ($) to appear below what you entered.

Log out or restart the computer and empty the Trash.

4. As a last resort, restore the device in recovery mode.

Jun 8, 2015 7:42 PM in response to scrappingtechiemom

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then connect the device and try to sync. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Mac os yosemite not recognizing my iPad when connected via USB

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.