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Macbook Pro (Retina 15-inch Late 2013) no longe detects projector

On May 14, 2015 I unpacked a brand new Phillips PicoPix PPX3610 Projector from it's box and went through it's set up, then connected it to the HDMI socket of my Macbook Pro (Retina 15-inch Late,2013).

Device detected and mirroring established.

Great big picture on my wall of the desktop of whatever I clicked into, YouTube and BBC iPlayer for example.

Excellent.

Ideal.

After May 20, Remote Desktop Client Update from Apple installed projector not detected and the device displays 'no signal'.

Coincidence or what?

MacBook Pro, Mac OS X (10.0.x)

Posted on Jun 8, 2015 5:41 PM

Reply
1 reply

Jun 10, 2015 2:59 PM in response to Happy Cow

Hello there, Happy Cow.


When troubleshooting issues with video on an external display/device, the following Knowleddge Base article offers up some great recommendations to work toward a solution:


Apple computers: Troubleshooting issues with video on internal or external displays - Apple Support


No video or no signal, image distortion, "snow," or flickering

Check connections

When using an external display be sure to check the following:

  1. If you're using an Apple notebook, confirm the AC power cable or adapter is securely connected to the computer and the cable providing power to the display is also secure. It is always good to have your notebook connected to AC power when an external display is in use.
  2. Confirm display adapters are fully seated in their respective connections and that they are supported models and for the computer and display. Refer to these articles to assist you with adapter compatibility and further configuration information:
  3. Remove all display cable extenders, KVM switches, or other like devices and retest to determine if the issue is resolved.
  4. Try unplugging the video adapter or cable and then plug it back in.
  5. If more than one video adapter is in use (or "daisy-chained"), troubleshoot by using only one adapter.

    Example: A mini DisplayPort to DVI adapter connected to a DVI to HDMI adapter is an unsupported configuration because there is a series of adapters in use.

  6. If available, try using a different display and or adapter (or use a different connector by using DVI instead of VGA, for instance).

Reset the system

You can reset the Mac's parameter RAM and SMC.

Reset the resolution

Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:

  1. Start up in Safe Mode.
  2. From the Apple () menu, choose System Preferences.
  3. Choose Displays from the View menu to open the preferences pane.
  4. Select any resolution and refresh rate that your display supports.
  5. Restart your computer.


Thanks for reaching out to Apple Support Communities.


Kind Regards,

Pedro.

Macbook Pro (Retina 15-inch Late 2013) no longe detects projector

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