Help me ! Apple tv problem( an error occurred loading this content)

Question

Help me ! Apple tv problem( an error occurred loading this content)

Hi , i own the apple tv 3 . The problem is that i see netflix, youtube , etc. but when i wamt to use airplay to stream a movie on safari or google chrome , appears : am error occurred loading this content .

WHat i can do ? Help me . two moth back i can see movies in airplay . But no anymore

Apple TV (3rd generation), iOS 8.3

Posted on Jun 8, 2015 8:44 PM

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Answer 1

Jun 9, 2015 2:53 AM in response to adolfomartinez

Welcome to the Apple Community.

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Restart your mobile device.

If you are still having problems, the following article(s) may help you.

Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

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