Q: Wireless Keyboard won't work.

THe wireless keyboard to my iMac will not turn on. I changed the batteries, held the button for three seconds (many times), but no go. To test to see if it was on I would hit the caps lock button, and it won't light. I went to the online Apple store to buy another, but in "requirements" it indicated that I need a keyboard to set up the new one.

HELP, please

iMac, Mac OS X (10.7.4)

Posted on Jun 9, 2015 10:34 AM

I have this question too

Q: Wireless Keyboard won't work.

All replies

Helpful answers

by rkaufmann87,

rkaufmann87 Jun 9, 2015 11:45 AM in response to Frankie Grimes
Level 9 (58,956 points)

Photos for Mac

Jun 9, 2015 11:45 AM in response to Frankie Grimes

Please read and follow the steps in Troubleshooting wireless mouse and keyboard issues - Apple Support
Reply options

Link to this post

by Frankie Grimes,

Frankie Grimes Jun 9, 2015 12:26 PM in response to rkaufmann87
Level 1 (34 points)

Notebooks

Jun 9, 2015 12:26 PM in response to rkaufmann87

Thanks for the link, RK, but new batteries in correctly, and I am unable to turn on the keyboard. No lights at all. I just ordered a new keyboard. I am writing to you from my iPad Mini. I do appreciate your effort.
Reply options

Link to this post

by rkaufmann87,

rkaufmann87 Jun 9, 2015 12:36 PM in response to Frankie Grimes
Level 9 (58,956 points)

Photos for Mac

Jun 9, 2015 12:36 PM in response to Frankie Grimes

Okay, the machine is not covered by AppleCare?? If it is then your keyboard would be covered.
Reply options

Link to this post

by Frankie Grimes,

Frankie Grimes Jun 9, 2015 2:22 PM in response to rkaufmann87
Level 1 (34 points)

Notebooks

Jun 9, 2015 2:22 PM in response to rkaufmann87

Thanks for the thought, RK, but my iMac and keyboard are probably five years old.
Reply options

Link to this post

by babowa,

babowa Jun 9, 2015 2:45 PM in response to Frankie Grimes
Level 7 (32,357 points)

iPad

Jun 9, 2015 2:45 PM in response to Frankie Grimes

If you have an Apple store nearby, I'd suggest taking it in to see if they can figure out the problem - maybe they'd give you a new one (you could then return the one you ordered for a refund). I'd think it's at least worth a try.
Reply options

Link to this post

by Frankie Grimes,

Frankie Grimes Jun 10, 2015 5:55 PM in response to babowa
Level 1 (34 points)

Notebooks

Jun 10, 2015 5:55 PM in response to babowa

Thanks, Babowa, but the keyboard just died on me. It was probably five years old, and I recently moved, so it may have gotten beat up a bit.
I went to the Apple store online, ordered another one, and it was delivered today. I am using it now. Thanks for helping.
Reply options

Link to this post

Q: Wireless Keyboard won't work.

All replies Helpful answers

by rkaufmann87,

by Frankie Grimes,

by rkaufmann87,

by Frankie Grimes,

by babowa,

by Frankie Grimes,

All replies

Helpful answers