Mark Gammon
Level 1 (16 points)
Photos for Mac

Q: I'm not getting SMS to setup icloud keychain

Hi

 

Trying to setup iCloud keychain (iphone 5s iOS8) and have been unable to receive the SMS on my phone.

 

What is the correct format to provide phone number in iCloud settings?

MacBook Air, Mac OS X (10.1.x), Mail Version 8.0 (1990.1)

Posted on Jun 9, 2015 2:53 PM

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Mark Gammon

Q: I'm not getting SMS to setup icloud keychain

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  • Helpful answers

  • by joe_7399,

    joe_7399 joe_7399 Jun 11, 2015 1:47 PM in response to Mark Gammon
    Community Specialists
    Jun 11, 2015 1:47 PM in response to Mark Gammon

    Greetings Mark Gammon,

     

    Welcome to the Apple Support Communities!

     

    I understand that you are not receiving the iCloud Keychain verification code via text after attempting to set it up. To troubleshoot this situation, I would suggest reading over the information in the attached article to help resolve this issue. 

     

    Get help using iCloud Keychain - Apple Support

     

    If you didn't receive the verification code via SMS

    1. Make sure that you have a strong cellular network connection on your phone.
    2. Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
    3. Make sure that the correct phone number is associated with your account:
      • On your iPhone, iPad, or iPod touch, tap Settings > iCloud > Keychain > Advanced. (In iOS 7, tap Settings > iCloud > Account > Keychain.) Make sure the phone number under Verification Number is correct. If not, enter another phone number. 
      • On your Mac, choose Apple menu > System Preferences. Click iCloud, then click Options next to Keychain. (In OS X Mavericks or earlier, click iCloud, then click Account Details.) Make sure the phone number under Verification number is correct. If not, enter another phone number.

     

    If you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.

     

    Cheers,

    Joe

  • by Mark Gammon,

    Mark Gammon Mark Gammon Jun 11, 2015 2:08 PM in response to joe_7399
    Level 1 (16 points)
    Photos for Mac
    Jun 11, 2015 2:08 PM in response to joe_7399

    Hi,

     

    Unfortunately this path doesn't even exist so the help instructions not very helpful !!

     

    Settings > iCloud > Keychain > Advanced

     

    I called Apple and they fixed it over the phone.

     

    thanks anyway,

    Mark.