HT203987: Stop pop-up ads in Safari

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batterylove
Level 1 (0 points)

Q: still have the virus even thought those files are not in my system

any of the files above does not exist in my system but i still got the virus (i have a "see more" orange button when i hover over every shop item online) using google chrome

MacBook Pro with Retina display, OS X Yosemite (10.10.3)

Posted on Jun 9, 2015 12:36 PM

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batterylove

Q: still have the virus even thought those files are not in my system

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  • by Kurt Lang,

    Kurt Lang Kurt Lang Jun 9, 2015 12:45 PM in response to batterylove
    Level 8 (37,716 points)
    Jun 9, 2015 12:45 PM in response to batterylove

    It just means that Apple's article doesn't cover the type of adware you have installed, assuming it is adware (there are no viruses in OS X).

     

    You can either follow Apple's manual instructions for removing adware (which you already tried), or use the free automated tool, AdwareMedic.

     

    It should be noted that Apple's manual removal instructions are typically outdated. Sometimes a lot outdated. It depends on when Apple last updated their instructions page. If you would prefer to manually remove the adware on your system, you can find much more up-to-date instructions on The Safe Mac's adware removal page.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 9, 2015 1:50 PM in response to batterylove
    Level 10 (207,931 points)
    Applications
    Jun 9, 2015 1:50 PM in response to batterylove

    If Safari is not affected, you may have installed a malicious Chrome extension such as "News Ticker Remover." Remove all extensions you don't know you need. If in doubt, remove all of them.