HT204168: Get help if you can't make or receive FaceTime calls
Learn about Get help if you can't make or receive FaceTime calls
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Helpful answers
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Jun 9, 2015 4:21 PM in response to kelbrooksby ckuan,Are you both using the same AppleID for FaceTime?
If so, one of you should use another unique Apple ID.
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Jun 9, 2015 4:26 PM in response to ckuanby kelbrooks,I am not sure if she has her apple ID listed in the info. However, that does not explain why the FaceTime icon shows up in my address book for her on my iPad.
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Jun 9, 2015 4:36 PM in response to kelbrooksby ckuan,You have to check both your devices in
Settings > FaceTime > You can be reached by FaceTime at > make sure only your info & AppleID are listed here, not hers.