bman7986

Q: Missing iPad

My iPad has recently gone missing and it was not attached to any data plan or cellular network. I have filed a claim with my renter's insurance provider in an attempt to replace it but I no longer have proof of purchase or the packaging it came in. Is there any way that Apple could possibly provide anything to assist me in proving that I once owned an iPad? My insurance carrier isn't very picky. They said pretty much anything would work but I have NOTHING. Please Help!

iPad, iOS 8

Posted on Jun 9, 2015 6:11 PM

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Q: Missing iPad

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  • Helpful answers

  • by FoxFifth,

    FoxFifth FoxFifth Jun 9, 2015 6:49 PM in response to bman7986
    Level 7 (26,797 points)
    iPhone
    Jun 9, 2015 6:49 PM in response to bman7986

    Did you ever back it up to your computer using iTunes? If so, they might accept a screen shot of the following (copied from the last section of Find the serial number and other information for your iPhone, iPad, and iPod touch - Apple Support)

     

    If you can use iTunes on your computer but don't have your device:

    1. Go to iTunes > Preferences (Mac) or Edit > Preferences (PC).
    2. Click the Devices tab.
    3. Hold your mouse over a backup to display the serial number for that device. You'll also see the IMEI/MEID and CDN for your iPhone or iPad (cellular model).
  • by FoxFifth,Helpful

    FoxFifth FoxFifth Jun 9, 2015 6:53 PM in response to bman7986
    Level 7 (26,797 points)
    iPhone
    Jun 9, 2015 6:53 PM in response to bman7986

    Also, the following from If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support has some steps you may want to consider re changing passwords and if you entered the iPad into your support profile (see item 3 below), a screenshot of that might also be enough for your insurance company.

    If Find My iPhone isn't enabled on your missing device

    If you didn't turn on Find My iPhone before your device was lost or stolen, you can't use it to locate your device. However, you can use these steps to help protect your data:

    1. Change your Apple ID password. By changing your Apple ID password you can prevent anyone from accessing your iCloud data or using other services (such as iMessage or iTunes) from your missing device.
    2. Change the passwords for other internet accounts on your device. This could include email accounts, Facebook, or Twitter.
    3. Report your lost or stolen device to local law enforcement. Law enforcement might request the serial number of your device. Find your serial number:
      • On the original box or receipt
      • On My Support Profile (supportprofile.apple.com) if you registered your device with your Apple ID
    4. Report your lost or stolen device to your wireless carrier. Your carrier can disable the account, preventing phone calls, texts, and data use.


    Find My iPhone is the only way that you can track or locate a lost or missing device. If Find My iPhone isn't enabled on your device before it goes missing, there is no other Apple service that can find, track, or otherwise flag your device for you.