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My YouTube App is not working properly

My YouTube app only plays one video and then keeps getting " error tap to retry" when I close the app and open again I can see one video and than it happens agaiN

iPad Air, iOS 8.3

Posted on Jun 9, 2015 6:44 PM

Reply
1 reply

Jun 11, 2015 2:59 PM in response to Saraiva0001

Hello there, Saraiva0001.


When an app installed on your iOS device isn't functioning as expected, the following Knowledge Base article offers up some great steps to use for troubleshooting:


If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support


Restart the app

Close the app and open it again.

Restart your device

Turn your device off and back on.

Check for iOS and app updates

  1. Make sure that you're using latest version of iOS.
  2. Open the App Store and tap Updates.
  3. If updates are available, tap Update All.
  4. If asked, enter your Apple ID password.

You might need a Wi-Fi connection to update some apps.

Install another app from the App Store

Try installing a different app that you don't have on your device. Find a free app from the App Store, and remember to use the same Apple ID that you used to download the app that you're having issues with.

Delete and reinstall the app

  1. Tap and hold the app until it jiggles.
  2. Tap the User uploaded file on the app.
    User uploaded file
  3. Press the Home button.
  4. Go to the App Store and download the app again.
  5. Wait for the app to download, then open it from the Home screen.

Contact the app developer

If you see this issue again, contact the app developer for help:

  1. Find the app in the App Store.
  2. Tap the app, then tap Reviews.
  3. Underneath App Store Customer Reviews, tap App Support.
    User uploaded file


Thanks for participating in Apple Support Communities.


Kind Regards,

Pedro.

My YouTube App is not working properly

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