freezing, slow, apps shut down
Problem description:
Looking for direction on where to start troubleshooting for my freezing, slow response from mouse over actions, apps shut down, menu changes. etc.
Imac 13.2 27" Late 2012 8Meg Ram, OSX 10.9.5
Runs media server 24/7 which does not usually exhibit any issues until the Mac completely freezes. The Plex media server has been used for over a year without any problem evident so I would not suggest my issues are to do with that. Trouble really became evident after trying to use a few torrent clients and specifically configuring a SOCKS5 proxy connection in the QbitTorrent app. The only other thing that I remember doing was installing Adobe flash for Safari to try and use a deck planning app. Probably not worth telling but thought the more info the better.
Slow: I was noticing that mouse actions over apple menu were taking about 2-3 seconds, mouse would hesitate while scrolling over dock icons. Opened activity Monitor that seemed to be slow itself. Strangely the load on CPU and Memory was indicating under 10 percent. Not long before freeze up occurred.
Freezing: Torrent app would shut down by itself, Browser would shut down itself, Pinwheel on apple menu, Dock would freeze up, Had to force shut down with power button. Tried to isolate the cause by removing 2 WD external drives in Raid config. Did not help
Tried changing from AVG Anit- Virus to McAffe. This morning the mac was frozen on black screen saver. After restarting, Anti-Virus was warning all functions were shut off. Had to unlock anti virus configurator to turn all operations back on and reboot to re-enable. Ran full scan but no viruses detected.
Tried quitting Google Chrome that logs in on startup for use of Google Drive.
Ran full system diagnostic on boot, passed
Ran disk utility, verified and repaired a long list of permission problems, verify disk passed.
Menu Changes;
I used to have Applications folder visible under devices in Finder. After one of the restarts that took forever, the Device menu changed (seemingly defaulted). I am now seeing a different folder view under my Disk in Finder Devices, where many folders are dim and have "do not enter" icon on them.
At time of writing this, finder, firefox browser and McAfee are running perfectly and the mac seems to be fully responsive.
Any Advice before I put the external drives back, launch Chrome again and restart the media server?
EtreCheck version: 2.2 (132)
Report generated 6/10/15, 11:19 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 2.9 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 660M - VRAM: 512 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.9.5 (13F1077) - Time since boot: 1:34:32
Disk Information: ℹ️
APPLE HDD ST1000DM003 disk0 : (1 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (566.88 GB free) - 2 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Western Digital My Book 1230 4 TB
EFI (disk2s1) <not mounted> : 315 MB
disk2s2 (disk2s2) <not mounted> : 2.00 TB
Boot OS X (disk2s3) <not mounted> : 134 MB
disk2s4 (disk2s4) <not mounted> : 2.00 TB
Boot OS X (disk2s5) <not mounted> : 134 MB
Western Digital My Book 1230 4 TB
EFI (disk1s1) <not mounted> : 315 MB
disk1s2 (disk1s2) <not mounted> : 2.00 TB
Boot OS X (disk1s3) <not mounted> : 134 MB
disk1s4 (disk1s4) <not mounted> : 2.00 TB
Boot OS X (disk1s5) <not mounted> : 134 MB
Apple, Inc. Keyboard Hub
Logitech USB Receiver
Apple, Inc Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Configuration files: ℹ️
/etc/sysctl.conf - Exists
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Applications/IPVanish.app
[not loaded] foo.tap (1.0) [Click for support]
[not loaded] foo.tun (1.0) [Click for support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hidhook (8.0 18608.898384) [Click for support]
[not loaded] com.parallels.kext.hypervisor (8.0 18608.898384) [Click for support]
[not loaded] com.parallels.kext.netbridge (8.0 18608.898384) [Click for support]
[not loaded] com.parallels.kext.usbconnect (8.0 18608.898384) [Click for support]
[not loaded] com.parallels.kext.vnic (8.0 18608.898384) [Click for support]
/Applications/ibvpn.com.app
[not loaded] net.tunnelblick.tap (1.0) [Click for support]
[not loaded] net.tunnelblick.tun (1.0) [Click for support]
/Library/Extensions
[loaded] com.rim.driver.BlackBerryUSBDriverInt (2.2.7 - SDK 10.7) [Click for support]
[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.6 - SDK 10.7) [Click for support]
[loaded] com.Cycling74.driver.Soundflower (1.5.1) [Click for support]
[not loaded] com.devguru.driver.SamsungComposite (1.4.28 - SDK 10.6) [Click for support]
[loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
[not loaded] com.makemkv.kext.daspi (1) [Click for support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]
[not loaded] com.ti.driver.TIVCPSerial (1.2.2) [Click for support]
[not loaded] com.wdc.driver.1394HP (1.0.9) [Click for support]
[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.28 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.28 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.28 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.28 - SDK 10.6) [Click for support]
Startup Items: ℹ️
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
ExpressInvoice: Path: /Library/StartupItems/ExpressInvoice
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.logmein.LMILaunchAgentFixer.plist [Click for support] [Click for details]
[not loaded] com.logmein.logmeingui.plist [Click for support]
[not loaded] com.logmein.logmeinguiagent.plist [Click for support]
[not loaded] com.logmein.logmeinguiagentatlogin.plist [Click for support]
[running] com.mcafee.menulet.plist [Click for support]
[running] com.mcafee.reporter.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.rim.BBAlbumArtCacher.plist [Click for support]
[running] com.rim.BBLaunchAgent.plist [Click for support]
[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist [Click for support]
[running] com.rim.PeerManager.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
[failed] com.tvmobili.artwork.plist [Click for support]
[running] org.chromium.chromoting.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.ipvanish.helper.openvpn.plist [Click for support]
[loaded] com.ipvanish.helper.pppd.plist [Click for support]
[not loaded] com.logmein.logmeinblanker.plist [Click for support]
[not loaded] com.logmein.logmeinserver.plist [Click for support]
[loaded] com.logmein.raupdate.plist [Click for support]
[unknown] com.mcafee.ssm.ScanFactory.plist [Click for support]
[unknown] com.mcafee.ssm.ScanManager.plist [Click for support]
[running] com.mcafee.virusscan.fmpd.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.plex.plexconnect.bash.plist [Click for support]
[running] com.rim.BBDaemon.plist [Click for support]
[not loaded] com.rim.nkehelper.plist [Click for support]
[running] com.rim.tunmgr.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
[running] com.trusteer.rooks.rooksd.plist [Click for support]
[failed] com.tvmobili.tvmobilisvcd.plist [Click for support] [Click for details]
[running] com.wdc.WDDMservice.plist [Click for support]
[running] com.wdc.WDSmartWareServer.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.divx.agent.postinstall.plist [Click for support]
[failed] com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
Google Drive Application (/Applications/Google Drive.app)
Google Chrome Application (/Applications/Google Chrome.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.188 - SDK 10.6 Outdated! Update
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 [Click for support]
Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 [Click for support]
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 17.0.0.188 - SDK 10.6 [Click for support]
NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 4.1.0.0 Release - SDK 10.7 [Click for support]
DivXBrowserPlugin: Version: 2.2 [Click for support]
OVSHelper: Version: 1.1 [Click for support]
LogMeIn: Version: 1.0.935 - SDK 10.7 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 2.3.8.1 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
User internet Plug-ins: ℹ️
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
Safari Extensions: ℹ️
SiteAdvisor
Open in Internet Explorer
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
remoting_host_prefpane [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
NTFS-3G [Click for support]
Rapport [Click for support]
WDQuickView [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 432.47 GB
Destinations:
Time Machine [Local]
Total size: 2.00 TB
Total number of backups: 62
Oldest backup: 2015-01-23 05:49:24 +0000
Last backup: 2015-06-10 03:23:07 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 432.47 GB X 3)
Top Processes by CPU: ℹ️
4% WindowServer
1% fontd
0% NETGEARGenieDaemon
0% appProtd
0% dpd
Top Processes by Memory: ℹ️
748 MB kernel_task
360 MB firefox
311 MB mds_stores
213 MB Finder
180 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
3.78 GB Free RAM
4.22 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Jun 10, 2015, 09:46:48 AM /Library/Logs/DiagnosticReports/Google Chrome_2015-06-10-094648_[redacted].hang
Jun 10, 2015, 09:43:47 AM Self test - passed
Jun 10, 2015, 09:37:00 AM /Library/Logs/DiagnosticReports/fmpd_2015-06-10-093700_[redacted].crash
Jun 9, 2015, 07:36:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/PeerManager_2015-06-09-193633_ [redacted].crash
Jun 10, 2015, 09:35:01 AM /Library/Logs/DiagnosticReports/Kernel_2015-06-10-093501_[redacted].panic [Click for details]
May 12, 2015, 10:05:17 PM /Library/Logs/DiagnosticReports/Kernel_2015-05-12-220517_[redacted].panic [Click for details]
iMac (27-inch, Late 2012), OS X Mavericks (10.9.5)