jasker6227
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Q: iTunes 12 with 3212 error

Am not seeing any current (6/10/2015) articles about iTunes12.2.1.27 64 bit running on Windows 81. and Internet Explorer 11.0.9600. Using Windows Firewall and Windows anti-virus. The previous version of iTunes worked fine with accessing the AppStore. Upgraded to the version mentioned in the last sentence and ever since am receiving the "can't connect unknown error 3212". One would think the last thing changed, in this case iTunes, would be the cause of the problem. However, I have followed all relevant threads I could find and have not resolved the problem. For example - made sure all Apple domains were listed, made sure all TSL and SSL protocols are selected, made sure Windows Firewall had specific rules for BonJour services and iTunes.exe to pass in and out of the firewall. Followed the Norton suggestion to turn on Block then turn it back off equivalent in Windows Firewall. Well, nothing so far has helped. The database is ~150Gb of music which makes it unwieldy to just uninstall and reinstall.

 

Are there any other Windows 8.1 users in a similar situation? Are there any Apple tech people watching these threads?

 

Thank you for any assistance that is available.

Posted on Jun 10, 2015 12:38 PM

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jasker6227

Q: iTunes 12 with 3212 error

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  • by pedro d,

    pedro d pedro d Jun 12, 2015 12:55 PM in response to jasker6227
    Community Specialists
    Jun 12, 2015 12:55 PM in response to jasker6227

    Hello there, jasker6227.

     

    Good job so far in trying to troubleshoot your issue. When running into the error message you are describing, the following Knowledge Base article offers some great clarification and instruction on working toward a resolution:

     

    Resolve issues between iTunes and third-party security software - Apple Support

    Security software created by companies other than Apple can prevent iTunes from connecting to Apple servers or to devices. Sometimes, you might see a numeric error message when you sync, update, back up, or restore your device.

    The following might happen if your security software is causing an issue with iTunes:

    • Your iPhone, iPad, or iPod touch aren't recognized in iTunes, or they won't back up, restore, update, sync, or activate.
    • You see iTunes Errors 4, 6, 1630–1641, 3000–3999, or 9000–9999.
    • You can’t connect to iTunes Store to buy or download content.
    • iTunes won’t open.

    Get started

    Before changing your security software's setup:

    • Make sure that the date, time, and time zone are set correctly on your computer.
    • Log in to an administrative user account, not a guest account.
    • Make sure that you have the latest version of iTunes.
    • Update OS X or Windows.
    • Update your security software.

    If your device isn't recognized, find more information on what to try if your iPhone, iPad, or iPod isn't recognized in iTunes for Mac or Windows.

    If you're still having trouble, continue to the next section.

    Test your connectivity

    Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.

    If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.

    If you're still having trouble, continue to the next section.

    Test your security software

    If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iTunes.

    In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

    Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.

    Make sure that there isn’t more than one type of security software installed at a time. If you have more than one type of security software installed, you might experience other performance issues.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.