Q: My iPad can't be restored despite following all steps

Hello! I was on my iPad Air when, suddenly, the screen went black and immediately turned blue. I haven't been able to update or restore because when the process is about to finish, the iPad goes black again and iTunes 'can't find the device'. Is there something I can do? I already followed all steps and retried several times but it's always the same, the moment the software is extracted and is about to update or restore, the iPad goes black. Thanks!

iPad Air

Posted on Jun 10, 2015 12:47 PM

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Q: My iPad can't be restored despite following all steps

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by pedro d,

pedro d Jun 12, 2015 1:47 PM in response to eeariasb
Community Specialists

Jun 12, 2015 1:47 PM in response to eeariasb
Hello there, eeariasb.

To get help troubleshooting the display issue you're describing with your iOS device, the following Knowledge Base Article offers up some great steps:

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

If you see a solid color screen (black, white or blue)
Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
Reset your device while it's plugged in.
If resetting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.

Thanks for reaching out to Apple Support Communities.

Kind Regards,
Pedro.
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Q: My iPad can't be restored despite following all steps

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by pedro d,

If you see a solid color screen (black, white or blue)

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