APPCRASH! All over and over again!

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Level 1

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APPCRASH! All over and over again!

Hey! For some time, my iTunes has been crashing. When I open it, everything is fine for like 10 seconds, but the, I get the window "iTunes has stopped working".
When I open the "View problem details", that's what I get :

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.1.2.27

Application Timestamp: 55236b62

Fault Module Name: JavaScriptCore.dll

Fault Module Version: 7600.1017.10000.1

Fault Module Timestamp: 550ca5a0

Exception Code: c0000005

Exception Offset: 00000000001d1e7e

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 3084

Additional Information 1: 02af

Additional Information 2: 02affce4331510d1a563f94ebb7d4d06

Additional Information 3: 1b2c

Additional Information 4: 1b2c302ea8951fa67c807da5e16360f4

Can anyone help me? I've reinstalled iTunes over and over. I have the latest version now. What is it? It's very annoying.

iPhone 4S, iOS 8.3

Posted on Jun 10, 2015 7:26 PM

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Answer 1

turingtest2

Level 10

272,761 points

Jun 11, 2015 11:39 AM in response to Hipstler

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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Answer 2

Hipstler Author

Level 1

0 points

Jun 12, 2015 9:05 AM in response to turingtest2

Hi turingtest2, thank you for answering me.

I actually tried all the Troubleshooting but it didn't work. I uninstalled and reinstalled multiple times, having some difficulties deleting "Shellstreams64.dll" and Shellstreamslocalized.dll" that were actually in "C:\Program Files\Common Files\Apple\Internet Options". I think it was the name of the folder, but I'm not sure because it actually... disappeared. Yeah.

But it actually doesn't stop working sometimes. I looked more into it, and I actually noticed that when my internet is down, everything's fine : no crashing. Do you know why it would do that?

Thank you!

Hipstler

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Answer 3

turingtest2

Level 10

272,761 points

Jun 12, 2015 10:22 AM in response to Hipstler

Take a look at Fix unexpected quits or launch issues in iTunes for Windows - Apple Support.

Are you connected via a proxy server? Those have been causing issues for some.

tt2

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