Anvanderkolk
Level 1 (0 points)

Q: email wont send

hi

i am having some problems with my email. sometimes when i send a email it shows that it has been send but the person who i send it too sometimes doesnt get the email. since im still in school its realy anoying because i have to turn in assinments and it has happend twice already that the teacher didnt get the email, which resolved in too a 1.

 

ps sorry for the grammer mistakes, im dutch.

iPad Air, iOS 8.3, none

Posted on Jun 11, 2015 11:03 AM

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Anvanderkolk

Q: email wont send

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  • by pedro d,

    pedro d pedro d Jun 13, 2015 11:06 AM in response to Anvanderkolk
    Community Specialists
    Jun 13, 2015 11:06 AM in response to Anvanderkolk

    Hello there, Anvanderkolk.

     

    It sounds like you are unable to send email from your iOS device. The following Knowledge Base article offers up some great information for troubleshooting:

     

    Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

     

    Follow these steps first:

    1. To make sure that you're connected to the Internet, open Safari and go to www.apple.com.
    2. Log in to your email provider's website and make sure that the account is active and that you're using the right password.
    3. Check your email settings.
    4. Restart your iOS device.
    5. Remove the affected email account from your device with these steps:
      1. Tap Settings > Mail, Contacts, Calendars.
      2. Tap the email account.
      3. Tap Delete Account.
      4. Add your account again.

     

    Thanks for being a part of Apple Support Communities.

     

    Kind Regards,

    Pedro.

  • by pshute,

    pshute pshute Jun 17, 2015 3:20 PM in response to Anvanderkolk
    Level 1 (39 points)
    iPad
    Jun 17, 2015 3:20 PM in response to Anvanderkolk

    So email works sometimes? I guess that means it's configured correctly.

     

    Could it be that in these cases you're sending a large attachment, and your mail server is rejecting it? Can you see the email in your Sent folder? Is it sitting in your Outbox still trying to send?

     

    Could it be that a spam filter is blocking it? That could be happening at your end or at the recipient's end.

     

    Do you have a cellular connection, or only WiFi? Could it be that you've left the WiFi area before the email finished sending?

     

    Do you know what type of connection you have to your mail server? If it's MAPI or ActiveSync then seeing the item in the Sent folder should mean it has successfully got as far as your mail server. Not sure about POP connections.

     

    It might be useful in cases where the email has failed, to try sending it to yourself and check if it arrives. That might help you to find out whether the problem is something to do with the size of the email, the contents of it, or a mail server problem.